Onsite It Technician

5 giorni fa


Lazio, Italia Hemmersbach Gmbh & Co. Kg A tempo pieno

Onsite level 2 IT support for your users in hardware and software problems
- Italy - Rome
- Professionals
- Full-time
**—** Your Benefits **—****:
- Buddy program- Extensive paid training- Extra hours compensation- Flat hierarchies- Internal career development- International environment- Meal voucher- Onboarding program**Your skills**:
- Previous experience in 2nd Level IT Support
- Familiar with ticketing systems
- Experience within large enterprise working environment
- Fluent English
- Ability to effectively interact and communicate with people at operational level
**Your Tasks**:
We are looking for an IT Technician to provide enduser support to a multinationa customer.
Location: Rome
Main tasks:
- Solve product level problems onsite with individual Customers
- Overall Customer Satisfaction measured at product repair level
- Meet commitments within specified timeframe
- Follows established product escalation procedures
- Provides technical information to Customer and escalation team for individual product repairs
- Provide support to users of desktops, laptops, printers, scanners and LAN - routers, switches and access point, VPN equipment
Required skills
- Good experience in working with different operating systems
- Windows (all versions), Mac etc.
- Possess experience on installation/configuration/troubleshooting of standard software on workstations including IMAC activities
- Effective time management
- Good communication skills
**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries.
We deliver exclusively for the leading companies in the IT industry.
We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids' Family and Hemmersbach Climate Force.
That's why Hemmersbach is The Social Purpose IT Company.


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