Training And Performance Management Specialist

4 settimane fa


Milano, Italia Global Blue A tempo pieno

Training and performance Management SpecialistIt is a field sales position responsible to manage the customer's portfolio assigned with the main objective to create all the preconditions for the stores to deliver the best performance in term of Refund Ratio, Issue Ratio and Hit Rate.Main duties and responsibilitiesImprove merchant's knowledge and expertise with our services by providing trainings to merchant's staff;Offer intensive support including product instructions;Constant communication with merchants to increase the level of meeting their needs and satisfying expectations;Proactive development and management of business relationships at store level to deliver and achieve mutual reach of opportunities;Achieve sales targets taking corrective action when result materially deviates from expected;Action plans and in-Store visits in line with the company's strategy;Processing and presentation of business statistics and insights;Guarantee the optimal execution of in-store promotional plans and activities, according to the defined plan;Deliver to the stores the activities have been agreed with the merchant's HQ;Document in CRM all merchant's specific information and activity done. #J-18808-Ljbffr



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