It L2 Clinical Application Specialist

3 settimane fa

Torino, Italia Affidea Italy A tempo pieno

Workplace: Turin.

Who we are: Affidea is a highly successful pan-European medical service provider offering premium diagnostic imaging, cancer detection and cancer treatment services working only with state-of-the-art technology and experienced medical professionals. Operating a highly respected portfolio of medical centers across the continent, Affidea's services are at the cutting edge of patient care – a lifeline to patients in need of its expertise. Affidea operates diagnostic and cancer treatment centers in 16 countries across Europe.
Overall objective: Work on maintaining and monitoring Clinical Applications for our business. Solving L2 technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.
Responsibilities and tasks: Receives IT Clinical Application Support requests from L1 Service team (or directly from the IT Application Support Team Leader), prioritizes and manage them properly.Implement and configure clinical applications, ensuring seamless integration with existing systems such as HIS, RIS, LIS and PACS.Manage issues related to data exchange and interoperability between different healthcare information systems.Collaborate with cross-functional teams including IT, clinical staff, and vendors to analyze requirements, design solutions, and troubleshoot issues.Provide training and support to end-users, including physicians, nurses, and radiology technologists, to optimize their use of clinical applications.Conduct system testing, validation, and quality assurance processes to ensure accuracy, reliability, and compliance with regulatory standards.Stay updated on industry trends, best practices, and emerging technologies related to clinical applications and healthcare informatics.Participate in the development and implementation of workflow enhancements and system optimizations to improve operational efficiency and patient care outcomes.Document processes, configurations, and technical specifications to maintain accurate records and support knowledge transfer within the organization. Qualifications Associate's or bachelor's degree in Biomedical Engineering, Computer Science or equivalent experience Intermediate (B2+) English is a must Certifications are preferredExperience 3+ years of experience in Clinical Applications support.Certifications are preferred, but not required.Working knowledge and expertise with a variety of clinical solutions.Knowledge of HL7 / DICOM (nice to have)Occupational Health clinical workflow (nice to have)Good knowledge of the main healthcare components: HIS/RIS/LIS/PACSWillingness to solve IT problems and see projects through to completion.Analytical skills to study problems and records and identify solutions.Team-oriented attitude to help other colleagues and departments with technical problems.Strong interpersonal communication and relationship-building skills.Ability to manage time and effectively prioritize numerous projects at one time.Competencies Readiness to learn and develop – 4Customer focus – 3Collaboration – 4Incident Management -4Problem Management -4Healthcare patient journey - 4Healthcare clinical systems (HIS/RIS/LIS/PACS) - 4Analytical thinking – 4Innovation – 4Administration / maintaining documentation – 3Score (1=Basic; 2=Intermediate; 3=Expert; 4=Advanced)We Offer We offer a full-time permanent contract.


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