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Customer Service Junior
2 mesi fa
Manpower seleziona per azienda situata a Rubiera, operante nel settore delle componenti meccaniche e guarnizioni, un Customer Service Junior.
La figura selezionata si occuper di supportare il cliente sia in Italia (2/3 del tempo) che in Europa (1/3 del tempo), rispondendo direttamente al Responsabile Tecnico Commerciale.
Responsabilit : Fornire assistenza telefonica e via email ai clienti italiani ed europei Gestire le richieste di informazioni sui prodotti, disponibilit , tempi di consegna e prezzi Garantire la corretta registrazione degli ordini nel sistema gestionale (AS400, futura migrazione a SAP).
Gestire i reclami e le richieste di reso, coordinandosi con il reparto tecnico e logistico per trovare soluzioni tempestive.
Monitorare le problematiche segnalate dai clienti fino alla loro risoluzione.
Collaborare con i reparti produttivo, logistico e tecnico per garantire la corretta evasione degli ordini.
Requisiti: Minima esperienza in realt medio-piccole all'interno di un ufficio commerciale Inglese fluente Residenza entro 15-20 km dalla sede di lavoro (no smart working) Atteggiamento proattivo e desiderio di crescere professionalmente Gradita ma non esenzionale familiarit con il gestionale AS400, futura migrazione a SAP Cosa offriamo: Inserimento diretto in azienda Retribuzione in linea con l'esperienza Sistema incentivante Opportunit di crescita professionale all'interno di un gruppo strutturato vetrinabakeca
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