Licensing Administrative Assistant, Italy

Description: Location: Gambettola (FC), Italy Sun World International is a California-based agriculture and technology firm engaged in fruit variety development, technology, intellectual property, and licensing.
Its technology and IP pursuits include one of the world's leading fruit breeding/genetics programs, a broad-based portfolio of plant patents and trademarks, and investments in agriculture technology start-ups benefiting our global licensees.
Licensing consists of sharing new proprietary stone fruit and table grape varieties, and the IP they comprise, with like-minded fruit growers and marketers in more than 15 countries around the world.
The Company prizes creativity, innovation, and an entrepreneurial spirit.
Its people strive for excellence by demonstrating leadership, passion, kindness, authenticity, courage, initiative, and curiosity.
We are growing, come and join us
ABOUT THE OPPORTUNITY Sun World is seeking a Licensing Administrative Assistants at their Europe regional office located in Gambettola Italy due to growth.
The Licensing Administrative Assistant will work closely with the licensing operations group in support of regional licensing activities (business development, sales, and relationship management of our growers and marketers).
HOURS: Full-time Employee RESPONSIBILITIES: Not an exhaustive list.
Duties may change and grow.
Support the regional licensing team with general administrative assistance, office operations and customer service duties as assigned.
Perform data entry and database maintenance with high attention to detail preventing any transcription errors Interact with Sun World's licensed affiliates via telephone, email and in-person.
Provide attentive, courteous and helpful customer service in all interactions.
Address inquiries and assist with resolving complaints and discrepancies.
Apply excellent judgement in elevating sensitive and complex matters for handling by the appropriate staff.
Assist in the preparation and periodic settlement of licensing/lease agreements and in the collection and processing of periodic planting and production reports.
Compose professional correspondence ensuring clear and concise communication with licensees and colleagues.
Requirements: QUALIFICATIONS: Secondary school certificate or equivalent and/or commensurate work experience is required.
At least one year of administrative or customer service experience preferred.
Proficient keyboard and basic computer skills with the ability to learn new software.
Prior experience with Microsoft Office applications is most desirable – Word, Excel, Outlook, Teams.
Excellent communication skills including active listening.
Service-oriented, positive personality, friendly and persuasive in resolving grievances.
Personal alignment with Sun World's core values of respect, authenticity, passion, initiative, courage, and leadership.
Sound judgement and trustworthiness in identifying and handling confidential information.
PHYSICAL DEMANDS This is an office based position.
While performing the duties of this job, the employee is regularly required to speak and hear.
The employee is required to sit, stand, walk, use hands and fingers and reach with hands and arms.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
The employee will spend prolonged periods sitting at a desk and working on a computer.
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