Guest Service Supervisor

2 settimane fa

Roma, Lazio, Italia Tn Italy A tempo pieno

Social network you want to login/join with: Guest Service Supervisor, Metropolitan City of Rome Client: Location: Metropolitan City of Rome, Italy Job Category: Hospitality EU work permit required: Yes Job Reference: 43ba37e21d40 Job Views: 16 Posted: 06.03.2025 Expiry Date: 20.04.2025 Job Description: The Guest Services Supervisor is the liaison between guests and the Executive Office, Housekeeping, Room Service, Concierge, Front Office, Reservations and Sales. Key Responsibilities: Guest Relations Offer personalized & heartfelt greetings, welcomes VIPs, returning guests, group organizers, recovery guests, etc. Ensure proper guest requests are executed; verify upgrades and room assignments are appropriate to particular guest. Prepare and inspect show-rooms for site inspections and property tours. Maintain a diligent vigilance of activity in the lobby, constantly looking for ways to assist guests or front desk staff. Oversee hotel guest experience in public spaces including but not limited to the lobby, pool, fitness center, and F&B outlets. Have an expert knowledge and understanding of guest room functionality for all categories. Qualifications: Previous management experience in a Luxury structure, at least 2 years as Guest Services Agent. Luxury Hotel experience highly preferred. Working knowledge of front desk and reservation operational procedures and related systems is preferred. Ability to work in a team environment. Take initiative and proactive attitude. J-18808-Ljbffr

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