Technical Account Manager Emea
2 mesi fa
As a Technical Account Manager, your mission is to build, grow and deepen our customer relationships to ensure our customers are successful with Docebo.
You are passionate about helping customers connect their goals and challenges with our suite of LMS solutions.
Your goal is to make every one of our customers a lifelong partner.A Technical Account Manager plays a crucial role by providing strategic guidance and technical support for the continuous monitoring and improvement of the Docebo learning platform.
Acting as a technical liaison between the executive, business, and technical stakeholders on the customer side and Docebo, a TAM provides deep product expertise, understanding customer needs and long-term strategy and converting them into tangible initiatives that leverage Docebo solutions as the main technology driver.Docebo provides named Technical Account Managers that work side by side with assigned customers and their key stakeholders to fully understand their workflows and use cases, gain a deep understanding of their business initiatives and goals, serve as a Docebo partner as an extension to their team, and work with Docebo resources internally to identify opportunities for efficiency gains while representing the customer's interests when dealing with issues.Responsibilities:Take on full responsibility for the Docebo-customer relationship from a technical and product perspective, partnering with the Account Team responsible for the overall account relationship and all commercial aspects of the account.Actively participate in strategic customer initiatives, contribute to customer growth and ensure obstacles to success of the initiative are overcome.Understand and embody customer goals, eLearning objectives, teams, and architecture.Act as a trusted advisor analyzing the possibilities for operational efficiencies, reliability of the platform, and impacts from new releases of the product.Support the upskilling of customer resources in order to ensure the proper level of expertise on the Docebo products relevant to the success of the engagement.Monitor customer issues and provide sound advice while bringing key Docebo team members to the table to help resolve them quickly.Work with customer stakeholders to identify and troubleshoot issues, and run point with the Docebo team during critical customer events.Support the preparation and execution of small pilot projects (proof of concept) to test new scenarios and present them to the appropriate customer stakeholders prior to a full roll-out to the whole organization.Identify risk early in order to identify solutions, mitigate the impact and improve ongoing customer satisfaction.Constantly monitor customer health, LD strategy, and short/mid-term objectives and communicate those to Docebo leadership in partnership with Docebo Account Manager.Create and deliver presentations regarding Docebo's performance to contractual SLAs directly to customer senior and/or executive management, report concerns and pain points to Docebo leadership in partnership with Docebo Account Manager.Track and monitor tickets submitted by customers through Docebo's ticketing portal and assist with submitting tickets when appropriate.Work with customer POCs to gather any additional information requested in order to triage or diagnose issues.Provide customers with daily status updates on high-priority tickets and weekly or as-needed updates on medium and low-priority tickets if not covered via Elite Support.Requirements:Previous experience of technical troubleshooting experience in a SaaS environment.Previous experience of enterprise or large account management experience in a SaaS environment.Fluent in English.Basic knowledge of back-end development practices.Ability to make timely decisions and manage priorities with an analytical mindset and a process-oriented approach.Strong ability to learn technical concepts and challenges, and translate them to business solutions.Excellent communication and presentation skills, with the ability to clearly articulate our product and service vision, objectives, and offerings internally and externally.Ability to adapt to the different stakeholders involved, and support the communication by reducing the complexity of highly technical conversations for executive and non-technical stakeholders.Proactivity in advising for appropriate workarounds during issues or best practices.Strong sense of organisation and ownership, with a project management mindset and approach to leading and executing initiatives.Availability for travel as needed, up to 20%.At least two of the following:Working knowledge of front-end development technologies (JavaScript, CSS, HTML).Working knowledge of iPaaS technology (e.g.
Workato, Zapier, …).Working knowledge-creating and executing SQL queries.Working knowledge of AWS QuickSight or other BI reporting tool (e.g.
Tableau, Looker, Domo, Power BI, Qlik Sense, …).Preferred requirements:Proficiency in other European languages preferred.AWS Product Certification is a plus.Experience in the e-Learning, Learning Management or HCM industry.
#J-18808-Ljbffr
-
Technical Account Manager, Cloud
6 mesi fa
Milano, Italia Apptio A tempo pienoOverview: **Technical Account Manager, Cloud - Apptio EMEA** As an organization, Apptio has a very strong culture; it is open, transparent, and very customer focused. Leaders in the organization consistently showcase the following key attributes and look to build teams that embrace these qualities every day: - Growth Mindset - Dealing with ambiguity and...
-
Technical Account Manager EMEA
4 settimane fa
Milano, Italia Docebo A tempo pienoAs a Technical Account Manager, your mission is to build, grow and deepen our customer relationships to ensure our customers are successful with Docebo. You are passionate about helping customers connect their goals and challenges with our suite of LMS solutions. Your goal is to make every one of our customers a lifelong partner. A Technical Account...
-
Technical Account Manager Emea
3 mesi fa
Milano, Italia Docebo A tempo pienoAs a Technical Account Manager, your mission is to build, grow and deepen our customer relationships to ensure our customers are successful with Docebo. You are passionate about helping customers connect their goals and challenges with our suite of LMS solutions. Your goal is to make every one of our customers a lifelong partner.A Technical Account Manager...
-
Technical Account Manager, Es
3 settimane fa
Milano, Italia AWS EMEA SARL (Italy Branch) A tempo pienoFluency in Italian - 3+ years of technical engineering experience - Experience in operational parameters and troubleshooting for one (1) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment - Bachelor’s Degree in Computer...
-
Technical Account Manager, Es
6 mesi fa
Milano, Italia AWS EMEA SARL (Italy Branch) A tempo pienoFluency in Italian - 3+ years of technical engineering experience - Experience in operational parameters and troubleshooting for one (1) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment - Bachelor’s Degree in Computer...
-
Technical Account Manager, ES
2 settimane fa
Milano, Italia Amazon A tempo pienoTechnical Account Manager, ES - EMEA - South Job ID: 2828491 | AWS EMEA SARL (Italy Branch) Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our...
-
Technical Account Manager, Es
2 settimane fa
Milano, Italia Amazon A tempo pienoTechnical Account Manager, ES - EMEA - South Job ID: 2828491 | AWS EMEA SARL (Italy Branch) Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers'...
-
Technical Account Manager, ES
1 settimana fa
Milano, Italia Amazon A tempo pienoTechnical Account Manager, ES - EMEA - South Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of...
-
Technical Account Manager, Es
7 giorni fa
Milano, Italia Amazon A tempo pienoTechnical Account Manager, ES - EMEA - SouthWould you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers' creative and transformative spirit of innovation...
-
Strategic Enterprise Account Manager for Cloud Solutions
4 settimane fa
Milano, Lombardia, Italia AWS EMEA SARL (Italy Branch) A tempo pienoEnterprise Account Manager Role AWS EMEA SARL (Italy Branch) is seeking an Enterprise Account Manager to join our FSI sales team. As an Enterprise Account Manager, you will be responsible for driving growth and shaping the future of Cloud Computing. Key responsibilities include engaging with customers to maximize customer success and...
-
Technical Account Manager, ES
1 settimana fa
Milano, Italia Amazon A tempo pienoTechnical Account Manager, ES - EMEA - South Job ID: 2837407 | AWS EMEA SARL (Italy Branch) Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our...
-
Technical Account Manager, Es
2 settimane fa
Milano, Italia Engineeringuk A tempo pienoTechnical Account Manager, ES - EMEA - South DESCRIPTION Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers' creative and transformative spirit...
-
Technical Account Manager, ES
2 settimane fa
Milano, Italia ENGINEERINGUK A tempo pienoTechnical Account Manager, ES - EMEA - South DESCRIPTION Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers' creative and transformative...
-
Technical Business Development Manager
1 mese fa
Milano, Lombardia, Italia Delta Electronics EMEA A tempo pienoDelta EMEA – Component Business Group (CPBG)We are looking for a Sales Manager to join our automotive team based in Italy. The successful candidate will be responsible for business development activities and driving sales revenue growth of power magnetics and current sensing solutions in assigned automotive accounts.This role requires a proven track record...
-
Cloud Computing Enterprise Account Manager
3 settimane fa
Milano, Lombardia, Italia AWS EMEA SARL (Italy Branch) A tempo pienoJob Title: Cloud Computing Enterprise Account Manager - Italy TerritoryWe are seeking a skilled Enterprise Account Manager to join our AWS EMEA SARL (Italy Branch) team in Milan, Italy. As an integral part of our sales team, you will be responsible for driving growth and shaping the future of Cloud Computing in the region.
-
Technical Account Manager
5 mesi fa
Milano, Italia Amazon A tempo pienoAn AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers.As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology.You'll craft and execute strategies to drive our customers' adoption and use of AWS services.You will provide advocacy and...
-
Milano, Italia AWS EMEA SARL (Italy Branch) A tempo pienoProven technology account/territory management, business development or sales engineering/consulting experience - College/University Degree or equivalent experience - Target oriented individual with remote account management experience dealing with B2B customers - Excellent Italian and English communication skills - Passion for innovation, digital...
-
Technical Account Manager
7 giorni fa
Milano, Italia Coreview S.R.L. A tempo pienoAbout the Role:We are seeking an experienced Technical Account Management Sales Director to lead and transform our post-sales organization in the EMEA and APAC regions.This strategic role will be responsible for driving customer success, revenue growth, and team excellence in our technical account management operations.This role is crucial in driving our...
-
Technical Account Manager
2 settimane fa
Milano, Italia Coreview A tempo pienoAbout the Role: We are seeking an experienced Technical Account Management Sales Director to lead and transform our post-sales organization in the EMEA and APAC regions.This strategic role will be responsible for driving customer success, revenue growth, and team excellence in our technical account management operations. This role is crucial in driving...
-
Technical Account Manager
7 giorni fa
Milano, Italia Coreview S.R.L. A tempo pienoAbout the Role:We are seeking an experienced Technical Account Management Sales Director to lead and transform our post-sales organization in the EMEA and APAC regions. This strategic role will be responsible for driving customer success, revenue growth, and team excellence in our technical account management operations.This role is crucial in driving our...
