Customer Care Manager
4 settimane fa
**Contract type**: Permanent
Workplace: Piazza Gae Aulenti, 20124 Milano MI, Italia
Il nostro cliente è il maggior **retailer internazionale della profumeria selettiva**, riferimento omnichannel numero uno con **oltre 2000 punti** **vendita** nel mondo.
In Italia ha circa **400 store esclusivi e moderni** dislocati nelle principali gallerie, high street e location, in cui proporre un'eccellente gamma di qualità di prodotti e servizi del mondo beauty.
A riporto dell'eCommerce Director Southern Europe e a capo di un team internazionale, vogliamo inserire un* **CUSTOMER CARE MANAGER **a livello omnichannel.
Cerchiamo una risorsa con esperienza nel coordinamento del flusso operativo e di quello strategico, con capacità progettuale e di messa a terra.
- sviluppo politiche, procedure e livello di servizio clienti omnichannel
- gestione, guida e potenziamento contact center di 1° livello esterno
- governance e miglioramento dei flussi operativi e delle performance (ad es.
volumi di contatti, tempestività, efficienza dei fornitori esterni)
- monitoraggio dei KPI
- reportistica
- customer experience
**Cosa vogliamo incontrare**:
Un'esperienza nella gestione di un team, una solida conoscenza della lingua inglese, una provenienza da contesti digitali e strutturati.
Sono considerati un plus l'aver lavorato in realtà multibrand, in tech company o in un contact center.
**Sede di lavoro**: Milano, Piazza Gae Aulenti
**Smartworking**: 2 gg alla settimana
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