Client Services And Support Analyst- Milan
4 settimane fa
Azienda Our client is Euronext, the leading pan-European market infrastructure, connecting European economies to global capital markets.
Offerta Provide advice and ongoing support for all operational queries to Euronext market professionals. Client services operations manage incidents and deliver excellent and cost-efficient operational services to ensure customer satisfaction, risk management, and compliance.
Key Responsibilities Act as the central point of contact for an allocated group of clients on operational matters and ensure an efficient incident management process, escalating issues in an accurate and timely manner.Provide client support and follow up on all questions or issues until resolution, regularly informing the client of progress, notably when in-depth analysis is needed.Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.Drive continuous improvement of processes and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks.Contribute to operation enhancement projects, review specifications, and create terms of reference on upcoming products and initiatives, supporting clients for development and tests, and executing conformance tests with the clients.Competenze ed esperienza Profile/Key Skills Strong financial background and a good knowledge/understanding of the various activities of Euronext's direct and indirect client base.Prior relevant Client Services experience with high standards of service delivery to clients and the ability to create strong relationships.Strong analytical and organizational skills with a problem-solving attitude.Experience with project management and the ability to monitor.Strong verbal communication skills both internally and externally.Completa l'offerta Great opportunity for professional growth.
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Milano, Italia Page Personnel A tempo pienoProvide advice and ongoing support for all operational queries to Euronext market professionals.Client services operations manages incident and delivers excellent and cost efficient operational services to ensure customer satisfaction, risk management and compliance.Key Responsibilities Act as the central point of contact of an allocated group of clients on...
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Client Services And Support Analyst- Milan
2 settimane fa
Milano, Italia Page Personnel A tempo pienoLeading pan- European market infrastructure Client services and support analyst Il nostro clienteOur client is Euronext, the leading pan- European market infrastructure, connecting European economies to global capital marketsRuolo Provide advice and ongoing support for all operational queries to Euronext market professionals. Client services operations...
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Milano, Italia Page Personnel - Italia A tempo pienoClient services and support analyst - MilanAziendaOur client is Euronext, the leading pan-European market infrastructure, connecting European economies to global capital markets.OffertaProvide advice and ongoing support for all operational queries to Euronext market professionals. Client services operations manage incidents and deliver excellent and...
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Client Services and Support Analyst
3 settimane fa
Milano, Lombardia, Italia Page Personnel A tempo pienoJob DescriptionAs a Client Services and Support Analyst at Page Personnel, you will be responsible for providing expert support to Euronext market professionals. This role involves managing operational queries, delivering exceptional service, and ensuring compliance with Service Level Agreements.Key Responsibilities:Act as the central point of contact for...
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Client Services and Support Specialist
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Milano, Lombardia, Italia Page Personnel A tempo pienoJob Description:As a Client Services and Support Specialist at Page Personnel, you will be responsible for providing expert advice and ongoing support to Euronext market professionals on operational matters. This role involves managing incident and delivering excellent and cost-efficient operational services to ensure customer satisfaction, risk management,...
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Client Services and Support Specialist
4 settimane fa
Milano, Lombardia, Italia Page Personnel A tempo pienoKey ResponsibilitiesAs a Client Services and Support Analyst, you will be the central point of contact for an allocated group of clients on operational matters. Your role will involve ensuring an efficient incident management process, escalating issues in a timely manner, and providing client support until resolution. You will also be responsible for...
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Client Services And Support Analyst- Milan
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Milano, Italia Michael Page International Italia S.R.L. A tempo pienoAziendaOur client is Euronext, the leading pan-European market infrastructure, connecting European economies to global capital markets.OffertaProvide advice and ongoing support for all operational queries to Euronext market professionals.Client services operations manage incidents and deliver excellent and cost-efficient operational services to ensure...
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