Field Sevice Support

6 giorni fa

Cernusco sul Naviglio, Lombardia, Italia Worldline A tempo pieno

At Worldline, our technology addresses persistent challenges of the payment world.
We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies.
If you are a highly-skilled **Field Service Support**, then get ready to join our company
We have many hardworking and dedicated peers that would love for you to work with them.
We are committed to continuous improvement.
We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness.
We would like to welcome an organized, innovative and process driven colleague to our team.
**Your day-to-day responsibilities include**:
- You ensure that all the installation/ maintenance activities are performed within the SLA defined for the field service personnel, whether internal or external.
- You ensure all customer issues are satisfactorily resolved utilizing engineers and other teams as needed.
- You support field service personnel in managing activities within SLA, sometimes getting in touch directly with the merchant.
- You support the network with administrative tasks.
- You must ensure adequate level of stock for the intervention: they are responsible for ordering material to supply chain department.
- You monitor and checks the suspended activities, ensuring that they are correctly managed, with particular to DOA and no Hardware suspension reason.
- You must be able to recognize which kind of issue must be escalated.
**Signs of success**:
- You monitor performances of field service network to reach internal SLA
- You are Responsible of stock and field network warehouse
- You manage daily relationship with external supplier
- You coordinate Internal network
- You ensure that all activities have been correctly managed.
- You solve day-to-day issues arising from the field network
- You advise management on situations that may require additional client support or escalation.
**Skills we can't do without**:
- You have profound experience in MS tools.
- You possess sophisticated, accurate and proactive approach to monitor KPIs and performances.
- You have sophisticated Time Management skills.
- You have excellent listening skills, critical thinker with attention to detail.
**Skills we'd like**:
- Project management certification (Six Sigma or equivalent)
- Excellent verbal and written communication skills in English
**More reasons to join us**
In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits.
These include: a rewarding salary, generous annual leave, private medical insurance, an attractive pension scheme plus many more.
We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.
What's more, we really value Innovation, Cooperation, Excellence and Empowerment.
These values are reflected on our daily work.
This is the core of our organization.
At Worldline our top priority is to engage, encourage and develop you to help you improve your potential.
In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.
Our success comes from strong skills, new insights, diverse points of view and the energy of all Worldliners.
Not only do they represent the Heart and Face of our company, they are also key players in our success.
We make leading our talents a major asset in the success of our business.

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