Head of Customer Experience

4 giorni fa


Caserta, Campania, Italia Adtucon A tempo pieno
Adtucon is a cutting-edge media tech company that is revolutionizing performance-based advertising through the transformative power of AI. Our team of experts provides clients with expertise and knowledge in growth and performance marketing, driving business success through strategic insights and advanced technological solutions. With a pay-per-lead model for lead generation and no monthly fees, Adtucon powers customer acquisition for our clients — rewards only, no risks.To carry out our mission, we are looking for a Head of Customer Experience to join our team.What We Would Like You To Take Care OfDefine and Execute Customer Experience Strategy: Develop a world-class customer success strategy focused on customer retention, satisfaction, and value generation. Align this strategy with our broader objectives to ensure a cohesive, forward-thinking approach.Build, lead, and mentor the Customer Experience team, fostering a customer-centric culture and driving performance to exceed KPIs.Collaborate cross-functionally with Marketing and sales teams to ensure a seamless client journey and deliver maximum customer value.Implement retention strategies to minimize churn and maximize client satisfaction, using predictive analytics and insights.Identify and drive opportunities for upselling and cross-selling additional services, working closely with the sales team to secure renewals and expansions.Monitor and manage customer success metrics, reporting on retention, expansion, and customer health, and adjust strategies accordingly.Represent the company at industry events, conferences, and webinars.Empower our Customer Experience team to exceed expectations, create lasting client relationships, and make a measurable impact as we continue our expansion in the MarTech and AdTech landscape.Hire and expand the team, when and if needed to meet clients' expectations and business objectives.What We Wish You'd Bring WithProven experience (7+ years) in Customer Experience and/or Customer Success and ideally within a digital marketing or technology-driven company.3+ years in a leadership role, managing and mentoring customer success or account management teams.Strong understanding of digital marketing concepts, including social advertising, PPC, and analytics.Data-driven mindset with the ability to analyze data, create actionable insights, and make strategic recommendations.Excellent communication and interpersonal skills, with a knack for building strong client relationships.Track record of success in driving client engagement, satisfaction, and retention.Language proficiency: Italian and English, both spoken and written.What We Would Like To Offer YouJoin an innovative team during an exciting phase of growth: be part of a true Made in Italy success story;Opportunity for rapid growth within your role and beyond, through a career progression internal rotation program;Independence and full autonomy to shape your work as you prefer and suggest changes that truly make an impact.Contract Compensation: in line with the candidate's experiencePortfolio of Benefits - pick what you likeYou'll be working in a hybrid setup, when on-site from our innovative office in the heart of Caserta.Plenty of Team Events Office Snacks.State-of-the-art hardware and software to make the magic happenD,EI STATEMENTAt Adtucon, we celebrate diversity and view it as an opportunity for growth and enrichment. In our organisation, we promote uniqueness and individuality, and we do not discriminate on the basis of disability, neurodiversity, gender identity, biological sex, sexual orientation, marital status, parental status (including pregnancy), age, ethnicity, origin, religion, political ideology, or other characteristics. Our selection processes are based on professional experience, attitude, and the talent of each candidate.ESG STATEMENTWe are committed to minimising our environmental impact and promoting positive social change. Through the use of recycled, recyclable, and compostable packaging, and monitoring our emissions, waste, and energy consumption, we strive to minimise our footprint. At the same time, we partner with local, national, and international social organisations to create events, collaborations, and charitable initiatives that truly make a difference in our communities and beyond.Find out more on our career page.By applying to this job at this company, you're agreeing to the candidate data privacy policy published on the website of the company.
#J-18808-Ljbffr

  • Caserta, Campania, Italia Adtucon A tempo pieno

    Adtucon is a cutting-edge media tech company that is revolutionizing performance-based advertising through the transformative power of AI. Our team of experts provides clients with expertise and knowledge in growth and performance marketing, driving business success through strategic insights and advanced technological solutions. With a pay-per-lead model...


  • Caserta, Campania, Italia Adtucon A tempo pieno

    Adtucon is a cutting-edge media tech company revolutionizing performance-based advertising through AI. Our team provides clients with expertise and knowledge in growth and performance marketing, driving business success through strategic insights and advanced technological solutions.We are seeking an experienced professional to lead our Customer Experience...


  • Caserta, Campania, Italia Adtucon A tempo pieno

    About the RoleIn this exciting position as Head of Client Satisfaction, you will have the opportunity to make a significant impact on our clients' experiences and drive business growth. You will develop and implement strategies to enhance client satisfaction, retention, and value generation.Your Key Tasks:Develop a customer success strategy focused on client...


  • Caserta, Campania, Italia Adtucon A tempo pieno

    We are Adtucon, a leading media tech company that's pushing the boundaries of performance-based advertising with AI. Our team of experts helps clients succeed in growth and performance marketing, thanks to our unique blend of strategic insights and cutting-edge technology.We're looking for a seasoned professional to oversee our Customer Experience...

  • Head of LeadGen

    2 giorni fa


    Caserta, Campania, Italia LeadX Pro A tempo pieno

    LeadX Pro is an elite club of multi vertical media buyers within ecommerce, leadgen, igaming, nutra, and dating. Being a team of dedicated professionals who thrive on delivering exceptional results for our clients, we set the tone and are at the forefront of innovation in media buying. The team are – highly trained, proactive and international – and the...

  • Head of Product

    4 giorni fa


    Caserta, Campania, Italia Adtucon A tempo pieno

    Adtucon is a cutting-edge media tech company that is revolutionizing performance-based advertising through the transformative power of AI. Our team of experts provides clients with expertise and knowledge in growth and performance marketing, driving business success through strategic insights and advanced technological solutions. With a pay-per-lead model...

  • Head of Nutra

    2 giorni fa


    Caserta, Campania, Italia Leadx Pro A tempo pieno

    LeadX Pro is an elite club of multi vertical media buyers within ecommerce, leadgen, igaming, nutra, and dating. Being a team of dedicated professionals who thrive on delivering exceptional results for our clients, we set the tone and are at the forefront of innovation in media buying. The team are – highly trained, proactive and international – and the...


  • Caserta, Campania, Italia Adtucon A tempo pieno

    Job DescriptionWe are seeking a skilled Customer Experience Strategist to join our team at Adtucon, a leading media tech company. In this role, you will be responsible for developing and executing a world-class customer success strategy focused on retention, satisfaction, and value generation.Key Responsibilities:Define and execute customer experience...


  • Caserta, Campania, Italia Bhblasted A tempo pieno

    Bhblasted OverviewWe are a cutting-edge benefit corporation in the tech and digital sector, based in Caserta. A strong commitment to innovation and solid environmental, social, and civic responsibility guide every choice and activity within our group. Our business units and companies specialize in media management and performance advertising, research and...


  • Caserta, Campania, Italia Leadx Pro A tempo pieno

    We're seeking a seasoned professional to lead our Nutra vertical as a Head of Nutra. This role offers a unique opportunity to expand our presence in the nutritional supplements market.Responsibilities:Develop and execute strategic plans to drive growth in the Affiliate Nutra vertical.Collaborate with cross-functional teams to ensure seamless execution of...


  • Caserta, Campania, Italia LeadX Pro A tempo pieno

    Job DescriptionWe're seeking a Head of LeadGen to join our team at LeadX Pro. As a highly experienced professional with a proven track record in lead generation, you'll be responsible for planning and executing effective strategies to attract and qualify new leads through both digital and traditional channels.About YouYou'll have at least 5 years of...

  • Experience Manager

    3 giorni fa


    Caserta, Campania, Italia Adtucon A tempo pieno

    As a pioneer in media tech, Adtucon is transforming the performance-based advertising landscape with AI-powered solutions. Our expert team empowers clients to achieve success in growth and performance marketing through data-driven insights and innovative technology.We're on the hunt for an accomplished professional to spearhead our Customer Experience...

  • Head Of Quality_Food

    2 settimane fa


    Caserta, Campania, Italia Page Executive A tempo pieno

    About Our ClientOur client is a multinational manufacturing company operating in the food industry.Job DescriptionReporting in solid line to the General Manager, the new manager will be responsible for the following tasks:Oversee daily production operations, ensuring that processes are carried out in compliance with established policies and procedures, with...


  • Caserta, Campania, Italia LeadX Pro A tempo pieno

    LeadX Pro is an elite club of multi vertical media buyers within ecommerce, leadgen, igaming, nutra, and dating. Being a team of dedicated professionals who thrive on delivering exceptional results for our clients, we set the tone and are at the forefront of innovation in media buying. The team is highly trained, proactive, and international, and the media...

  • Head Of Propulsion

    3 settimane fa


    Caserta, Campania, Italia Wyser A tempo pieno

    Wyser è il brand globale che si occupa di ricerca e selezione di profili di middle e senior management di Gi Group Holding, la prima multinazionale italiana del lavoro e una tra le principali realtà che offrono servizi e consulenza HR a livello globale.Per azienda leader operante nel settore Ferroviario, siamo alla ricerca di un:**HEAD OF PROPULSION -...


  • Caserta, Campania, Italia Bhblasted Società Benefit A tempo pieno

    About the RoleThis is an exceptional opportunity to lead the development of complex software systems and drive innovation at Bhblasted Società Benefit. As a Senior Software Architect, you'll design and implement scalable architectures, leveraging expertise in at least one programming language (Python, Node.js, PHP). You'll also develop RESTful and Graph...


  • Caserta, Campania, Italia European Dynamics Group A tempo pieno

    We currently have a vacancy for a User Experience Expert, fluent in English, to offer his/her services as an expert who will be based in Ispra, Italy.The work will be carried out either in the company's premises or on site at customer premises.In the context of the first assignment, the successful candidate will be integrated in the Development team of the...

  • Head of Innovation

    4 giorni fa


    Caserta, Campania, Italia Adtucon A tempo pieno

    What We OfferAt Adtucon, we're committed to minimising our environmental impact and promoting positive social change. We strive to create a workplace culture that values diversity, inclusivity, and employee well-being. Our employees enjoy a range of benefits, including hybrid work setups, state-of-the-art hardware and software, and access to ongoing...


  • Caserta, Campania, Italia Navy Exchange Service Command A tempo pieno

    Job SummaryNavy Exchange Service Command seeks a Customer Service Representative to perform a variety of duties involving the receipt, disbursement, verification, deposit, and processing of cash items.Receives, counts, and verifies monies received. Collects and issues money bags, cash funds, and sub-custody receipts. Maintains a log record of movement of...


  • Caserta, Campania, Italia Bhblasted A tempo pieno

    Bhblasted is a forward-thinking benefit corporation in the tech and digital sector. Guided by innovation and a solid commitment to environmental, social, and civil responsibility, these values shape every choice and activity within our group.Job DescriptionWe are seeking a highly organized and communicative Front-Office & Community Experience Associate to...