Director of Rooms

Job Overview:

- The Director of Rooms will manage and enhance all Room Division teams’ performance to ensure excellent service for our guests and professional development to our employees, in compliance with our company philosophy, operating standards and procedures. He or she will help to develop a harmonious work atmosphere with a focused approach on teamwork.Responsibilities and duties:

- Will oversee all Room Division operations;
- Will lead, train, supervise and support the team (Front Office, Guest Relations, Concierge, Doorman/Porter, Pool, Housekeeping and Maintenance), enhancing the performance of the team working closely with the Front Office Manager and Executive Housekeeper;
- Will make sure that the team provide quality service overall guest experience;
- Will evaluate Guests satisfaction and monitor the level of service provided for continuous improvement;
- Will set departmental targets and objectives, work schedules, budgets maximizing and identifying revenue and cost control opportunities within the departments;
- Will assist our guests. The goal should always be to make guests feel comfortable and satisfied;
- Will ensure effective communication between the rooms division team and the other departments, in compliance with our current procedures;
- Will create a positive and collaborative work atmosphere within the team, spreading the culture of proactive teamwork among company departments;
- Will keep professional and ethical relationships with guests, suppliers and colleagues;
- Will hold daily rooms division meetings to ensure smooth operations;
- Will support the accounts department by responding accurately and efficiently with all queries relating to Room Division;
- Will ensure compliance with all the HACCP system rules. Ensure and maintain very high standards of hygiene, behaviour and grooming of staff;
- Will make sure that the team collects all materials needed from the warehouse in accordance with the instructions received;
- Will check the correct use and upkeep of the equipment and materials supplied.

Skills and competencies required:

- At least 5 years previous experience in the same role in a luxury and dynamic environment;
- Strong communication skills, active listening, negotiation;
- Excellent customer services and interpersonal skills;
- Be confident with accounting and admin;
- Problem solving and analytical thinking;
- Be a team player and have a pro-active approach;
- Fluent in English and Italian (C1 level);- Be confident in the daily use of IT software and programme PMS (Protel knowledge will be a plus) Microsoft suite (excel, word etc.), operation tools (Hoxell), team collaborations tools (Teams, Slack).

We offer:

- Competitive salary offer;
- Bespoken learning & development training (for example 1:1 coaching, leadership skills, strengthen languages or IT skills);
- Well-being activities (Yoga classes, get together activities, welfare measures);
- Relocation support package (up to 4 weeks housing).
- This is a general guide on the principle tasks and responsibilities for this role. It is understood that for operational needs it may be required to perform additional tasks.