Spa Therapist

2 settimane fa

Lago di Como, Italia Mandarin Oriental Hotel Group A tempo pieno

**Position**: SPA Therapist & Beautician - Season 2024 (Full time #538286)

**Property / Office**: Mandarin Oriental, Lago di Como

**Location**: Lake Como, Italy

**Duties and responsibilities**:

- Provide consistent massages and body treatments as directed in training classes
- Perform facials and recommend skin care therapies
- Perform manicures and pedicures, nail art and recommend colors
- Suggest guidelines on personal skin care regime
- Recommend spa products that fit the guest's needs
- Recommend and up-sell services that fit the guest's needs
- Communicate and describe accurately the spa offerings and their benefits
- Handle guests’ questions and concerns with professionalism and courtesy
- Respond to the guests’ requests immediately, accurately and appropriately
- Create special conversations with guests, identifying personal preferences to record in each guest's profile history
- Maintain a daily record of all guests’ requests, reservations and confirmations
- Offer the highest level of personalized service while maintaining a gracious, enthusiastic, helpful and professional attitude with all guests and colleagues
- Maintain a clean, safe, stocked and well-organized work area
- Take care of the equipment and products used throughout the spa facility
- Uphold the standards of sanitation, sterilization, restocking rooms and the pantry area
- Maintain the spa appearance and cleanliness
- Assist in all areas of the spa’s operation as directed by management

**Requirements**:

- Minimum of 2-years experience as a licensed therapist in a luxury hotel environment
- License in massage therapy and certification in a cosmetology, aesthetic or related field
- Working knowledge of skin care therapies, hair removal techniques and beauty products and trends
- Strong verbal and written communication skills both in Italian and English
- Excellent interpersonal skills
- Knowledge of holistic concepts and treatments
- Professional grooming and demeanor
- Self-motivation
- Comfortable performing treatments for at least 8 hours
- Knowledge of current spa trends, industry and philosophy (balance, relaxation, unity and a healthy lifestyle)

**Advertised**: 13 Feb 2024 W. Europe Standard Time
**Applications close**:

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