Service Coordinator Analytics

**Company overview**:
Xylem, a leading global water technology company with over 22.000 employees dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

**The role**:
For our Analytics team in Italy, we are looking for a **Service **C**oordinator **who will be responsible for the management of the service Analytics equipment for lab and process in Italy and to coordinate the service activities with sales team.

**P**rincipal responsibilities**:

- Responsibility for service topics and service development in Italy on Analytics brands online and lab product range
- Coordination of service partners in Italy
- Develop Service Contracts of lab and process equipment
- Responsible for warranty claims
- Cooperation with Sales CT Team in Italy
- Feedback/report to Country Manager Analytics Italy
- Develop service structure in coordination with Weilheim factory for online and lab products
- Drive revenue of turnover of service solutions
- Daily working with ERP and CRM Xylem systems
- Application Support
- Sales Team Support
- Support new product launches
- Support customer trials
- Provide market feedback on service partners performance
- Customer & Technical Service
- Provide training as needed
- Coordinating and collaborating in overall matrix environment within regional Xylem Group

**Qualifications**:

- Chemical background
- ** 6**/10** years’ experience in water or environmental market with focus on instrumentation side**:

- Experience working with a manufacture of instrumentation, liaising and feeding back information and opportunities
- ** Fluent in English and Italian language** (German is a plus)
- ** Familiar with SDFC or others CRM**

**Soft Skills**:

- Customer oriented
- Good communication
- Teamwork oriented
- coordination and relationship skills
- Ability to work with all levels of the organization
- Presentation skills
- Problem solving
- Time management

**T**RAVEL REQUIREMENTS**: 60% in Italy

**L**OCATION**: Lainate (MI)

**CONTRACT**: Full time, permanent

**BENEFIT**: Company car
- Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law._