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Client Onboarding Internship

1 mese fa

Milano, Italia Joivy A tempo pieno

**DoveVivo by Joivy**
Part of the Joivy Group, DoveVivo is the largest coliving company in Europe in terms of rooms and revenue. Founded in 2007, it manages a portfolio of 11,000 units that are rented out as individual rooms or entire accommodations to thousands of professionals, students, and young couples.

**Our Group**
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance
their real estate assets: property management, asset management, and marketing strategy. Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, England, Scotland and Bulgaria) and includes the following brands:

- DoveVivo: European platform for residential property management
- ALTIDO: European platform specialized in short-term rentals
- Chez-Nestor: pioneering coliving company in France
- DoveVivo Campus: the leading company in student housing in Italy
- Rinnow: a specialist in Home Renovation and turnkey furniture sales
- Open Hub: coworking space and community hub in the heart of Milan

**ROLE & TEAM**

Our team is seeking a **Client Onboarding Intern**, who will work on a special project for a new business unit in our company. You will facilitate the implementation and utilization of our** Property Management System (PMS)**. This role is crucial in ensuring a smooth and satisfactory experience for our B2B clients during the transition and integration phase into our system. The Client Onboarding Assistant will be a key point of contact in the data collection and entry process, as well as providing first-level support in the effective use of our PMS.

**Key Roles & Responsibilities**:

- Data Collection: Actively collaborate with clients to gather all necessary information and data to set up and customize their PMS account
- Data Entry: Accurately input data into the system, ensuring all information is correct and up-to-date to provide the best user experience
- Onboarding Support: Assist clients throughout the onboarding process, guiding them step by step in using the platform and resolving any basic technical doubts or issues
- Data Migration: Support clients in migrating data from other PMS, ensuring a smooth and uninterrupted transition
- First-Level Assistance: Provide immediate support for inquiries or issues related to the use of the PMS, directing more complex requests to specialized technical support teams
- Feedback and Improvements: Collect feedback from clients about their experience with the PMS and suggest improvements to the product development team
- Technical Skills: Proficiency in Microsoft Excel and the ability to quickly learn new digital systems
- Interpersonal Skills: Excellent communication and relational abilities to effectively interact with clients and thoroughly understand their needs
- Customer Orientation: A proactive and solution-oriented approach to ensure maximum client satisfaction
- Precision and Attention to Detail: Ability to work with precision, attention to detail, and commitment in accurate data handling
- Organizational Skills: Ability to organize work efficiently, meet deadlines, and manage multiple tasks simultaneously
- Team Spirit: Willingness to work in a team, collaborating and sharing information and resources with colleagues