Balenciaga Department Manager

1 settimana fa

Milano, Italia Balenciaga A tempo pieno

locations
Milano - Via Bigli, 16time type
Full time
posted on
Posted Today
job requisition id
R127543
- Summary
- About us
- Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house.
- While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful.
- Since October 2015, Demna Gvasalia has designed both men’s and women’s collections as the artistic director.
- The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.- Job Description- We are currently seeking a Department Manager who will report to the Store Manager as part of our team in Milano Montenapoleone.- Your opportunity_
- The Department Manager is a professional in the category(ies) he/she oversees and is responsible for implementing a clienteling mindset among his/her team(s) in order to guarantee the quantitative and qualitative goals assigned by department(s). He/she behave as a brand ambassador and a proactive sales professional who operates according to the goals and processes fixed by the Store and Associate Store Manager. He/she is accountable in his/her department team development by leading, motivating, and coaching individuals to achieve assigned target and goals.- How you will contribute_
- Business development:
- Implement action plans defined with the HQ and the Store Manager and ensure follow-up
- Consistently analyse business results based on corporate reports
- Assign targeted quantitative and qualitative goals to the department team(s)
- Communicate high quality relevant feedback and reporting to the Associate Store Manager/Store Manager or Store team
- Build relationships with Inventory and Buying stakeholders and proactively communicate requirements
- Monitor business environment including local competition
- Keep store team informed at all times regarding Store performance
- Talent leadership and development:
- Create and maintain a positive work environment, consistent with Balenciaga behaviours
- Build strong relationships with the Recruitment and HR partners to identify, attract, recruit, develop and retain talent
- Motivate and challenge the team to drive business results and job satisfaction
- Support the Store Manager in creating a team whose activities are always motivated, competent and up to date in the fashion and luxury industries
- Brand promotion:
- Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally
- Ensure Balenciaga Signature and Client experience are executed and consistent over time
- Assure the recruitment, development and retention of clients from beginners to VVICs
- Process management:
- Ensure that all the processes are compliant with legal, safety, security, internal requirements, sustainability, HR guidelines
- Execute team planning on a weekly and monthly basis and communicate this to the Assistant Store Manager and Store Manager.
- Challenge and improve current processes and ensure efficiency and effectiveness
- KPIs (including but not limited to)- Business: sales density, conversation rate, UPT, cross selling rate, transactions
- Team: sales productivity, training completion rate, turnover rate, absence levels
- Client: local retention rate, CEE/Score, Recruiting Rate, Regained Clients, Prospects, Retention Rate etc.
- Process: CRM, Omnichannel, back of house
- Who you are_
- Commitment to take part of an innovative project
- Product sensitivity and a strong market/fashion trends knowledge, paired with a good general culture level
- At least 3 years of experience in a managerial position
- Significant experience in the luxury industry: client portfolio
- Clienteling mindset: client engagement and loyalty
- Precision, organizational skills: being able to organize and prioritize tasks based on the needs of the business
- Adaptability, openness, listening abilities, curiosity
- High availability, responsiveness
- Excellent interpersonal skills
- A positive attitude and a willingness to learn and improve
- Mastering digital skills
- Why work with us?_
- This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.- Balenciaga is committed to thriving

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