Facilities Coordinator

1 mese fa

Milano, Italia JLL A tempo pieno

JLL supports the Whole You, personally and professionally.

Facilities Coordinator / Facilities Manager Part-time 20H

The Facilities Manager is responsible for managing all aspects of the integrated facilities service as detailed in the scope of works section of the contract within their designated geographical area
Client/Stakeholder Management
Connect to key stakeholders at the site and gains buy-in when appropriate.
Communicate issues, actions and results in real-time to the right stakeholder.
Develop, gain consensus for, and implement the Best Practice for assigned areas of responsibility across portfolio of sites.
Communicate and interact at all levels modulates content and ways of communicating accordingly.
Responsibility for meeting KPI’s and SLA’s defined within the contract.
Understand that client and JLL objectives need to be compatible, i.e. deliver to the client operationally and financially, whilst ensuring JLL financial interests are protected
Operations Management
Delivers the services required in the contract.
Monitors array of metrics and manages site to ensure proper optimal operations.
Integrates service delivery by connecting everything related to the building experience.
Hold Landlords accountable, ensuring that terms of lease are being provided to client e.g. external maintenance, central plant management.
Detailed knowledge of MSA & escalate scope changes / scope creep with potential to impact to MSA Procurement & Vendor Management.
Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of underperformance issues.
Develop a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service.
Proactively involved in ensuring that services are reviewed and refinements made to enhance these services
Financial Management
Manage processing and controlling of purchase orders, invoices and work orders.
Approve purchases of supplies and equipment for use at managed office buildings.
Work with the Financial Manager to prepare the final budget documentation / plans and administers the works to ensure budget compliance

People Management
The FC is responsible for the management, supervision, and professional development of all direct reports.
Establish written goals and objectives for employees directly reporting to the role of FM. Conduct periodic formal and informal performance evaluations via Workday.
Develop training program and career path for employees. Assure succession planning is in place for all team members.

HSE, Security & Quality Management
Ensure that all defined services are completed in accordance with all operating procedures, statutory requirements, and within the client procedures, guidelines and country legal requirements for Health and safety.
Updating and maintaining official safety documents, liaise with government authorities.
Understand & actively support JLL’s Quality Management program
The above is not an exhaustive list of responsibilities, further additional duties may be required to be performed to support the Account
Compliance with service provision as detailed in the contract.
Compliance with the Health and Safety responsibilities.
High Customer Satisfaction rating as measured in regular surveys.
Compliance with Best Practice documentation.
Pursue continuous improvement.
Strong communication skills, leadership, teamwork, analysis, judgment and customer focus.

**Planning and organising**:
Able to evaluate priorities and re-juggle as appropriate.
Able to resolve conflict and communicate intentions clearly.
Deliver on time and with high quality results.
A self-starter who possesses intellectual curiosity.
A proven team player at ease with sleeves rolled up approach

**Decision making / complex problem solving**:
Proactively gathers information from appropriate sources.
Probes/considers all of the facts.
Considers other perspectives.
Refers to long term plans and goals, draws sound inferences.
Prioritizes key factors.
Acts decisively, promptly and confidently.
Able to operate with limited guidance

Moderate technical knowledge in heating, ventilation and air-conditioning including control strategies.
Excellent PC skills, proficient in Microsoft Word and Excel.
Customer focused.
Good communicator - both written and verbal.
Assertive.
Possess cultural awareness and sensitivity
Minimum 1 years’ experience in a Facilities position.
Fluency in local language and English essential.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have

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