Jr. Tech Specialist

5 mesi fa

Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

**Position Snapshot**:

- Nestlé in Italy, Global IT Hub Milan
- Nestlé welcomes people with disabilities
- Global role at Nestlé IT, Workforce 360 Stream, Digital Adoption Center
- Full-time, permanent contract in the Nestlé IT Hub Milan, with some flexibility to work remotely
- Degree in an IT-related field
- Good technical understanding, with a strong focus on user experience and data-driven decision-making
- Able to act as functional, technical and development consultant
- Experience on a Digital Adoption Platform is a plus
- Effective communication in English

**Position Summary**:
**A Day in the Life of a Junior Technology Specialist**:

- Collaborate with product owners and technical delivery teams to develop, build, and manage the Digital Adoption solutions based on business goals and project plan
- Assess needs and use cases, design impactful and creative solutions, measure results, and iterate and improve to drive optimal outcomes
- Lead the creation and implementation of a Digital Adoption community program and act as community lead
- Drive agile development processes to deliver new features and functionality to ensure best in class digital user experience
- Set up measures to evaluate the impact of solutions developed against KPIs (Key Performance Indicators) set forth to deliver value back to the business
- Ability to understand the technical possibilities and limitations of the tools at our disposal to troubleshoot and maintain implementations over time
- Partner with our internal Adoption & Change, User Experience, and Learning Experience Design teams to identify synergies and develop cross-product solutions and offerings where appropriate

**What Will Make You Successful?**
- A degree in one of the following fields or equivalent experience: Information Technology, Computer Science, Management Information Systems, Business Administration, Engineering, Data Sciences, User Experience Management, Change Management
- 1+ year of experience in a related field
- Experience working in an agile environment
- Ability to train, coach, mentor, motivate and think outside the box
- Experience leading and creating communities of users and advocates
- Experience working with a Digital Adoption Platform (DAP) and/or Change Management methods (desirable)
- Exposure to UX best practices is a plus
- Effective communication in English
- Excellent presentation skills

**What about the Global IT Hub in Nestlé?**
At Nestlé IT, we are a diverse, global team of IT professionals in the biggest health, nutrition, and wellness company of the world. We strive to create an environment where people are valued for who they are. We innovate every day through future-ready technologies to create opportunities for Nestlé to delight consumers, customers, and employees alike. We collaborate with partners around the world to deliver tangible value at global scale. We continuously work to develop our people to be future ready.

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