Exams Resource Deployment Coordinator

Exams Resource Deployment Coordinator

**Date**:3 Aug 2023

**Location**: Naples, European Union, IT

**Company**:British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Exams Resource Deployment Coordinator - PB4 (H)**

**Based in Rome (Italy) - Please note that for this position, no relocation is provided**

**Permanent contract**

**Full time 35 hours per week**

Entering gross monthly salary from € 2,072 to 2,815 depending on previous experience in similar roles. 14 salaries per year.
** Sunday 03 September at 23:59 CET**

**Purpose of the role**

The purpose of this role is to translate the agreed demand into capacity/resource requirements for Test Day staff, to fully optimise operations and margins while maintaining service levels, maximising agility and ensuring contingency. It will also manage, monitor and adapt the plan to changing requirements reporting on capacity fill, effectiveness of planning, utilisation, productivity and cost to serve.

**Main Accountabilities**

**Product Service Delivery**
- Coordinates rolling 18-month single plan for all products down to Test Day.
- Translates demand into capacity plan for Test Day staff, ensuring relevant KPI/business

performance measures are met.
- Coordinates the recruitment of Examiner and Venue Staff (VS) as per directives from the

Operations Resource Pool Manager.
- Supports full utilisation of BOSS, VSP and Examiner Portal solutions for the Cluster,

including demand utilisation analysis.
- Leads on VS and Examiner availability and allocation processes.
- If required, arranges transport for Test Day Staff outside their city of residence.
- Leads on maintaining up-to-date VS and Examiner databases in appropriate systems

(contact details, training, performance).
- Ensures effectiveness of planning, utilisation, and efficiency in communications with internal

and external counterparts and stakeholders.
- Manages VS and Examiner work reconciliation and payments through BOSS and other

relevant systems.
- Ensures venue staff personal, fiscal and payment details are accurately collected and filed

according to legal requirements and QCA standards.
- Organises and conducts VS performance management activities (spot checks, follow-ups).
- Manages Examiner quality and compliance framework, including Professional Support

Network (PSN).
- Ensures that all VS management activities are consistent with key equal opportunities and

diversity principles.
- Performs financial duties relevant to the function (e.g. raising POs, processing invoices,

etc.) (if required)
- Hands over Plan to Country Operations team

**Relationship & stakeholder management**
- Advises customer facing functions or directly engages with VS and Examiners for second

stage exams enquiries

**Risk and compliance**:

- Follows Contingency Plan and manages risks related to supply.
- Uses standardised processes with agreed corporate risk management procedures relevant

to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud
measures) to protect the interests of the BC and its customers at all times.
**Analysis and reporting**:

- Supports regular planning/capacity meetings.
- Gives input to relevant dashboards and reports, including cost to resource analysis.
- Gives input to reports for the corporate audit frameworks.

**Leadership & management**:

- Motivates and encourages team performance both face to face and virtually.
- Plans and prioritises line mangees’ operational activities and supports team knowledge and

skills development towards effective delivery of services.
**Test Day Support**:

- Where appropriate this role will be part of a team carrying out Duty Officer duties on a
rotational basis supporting test day delivery. The test day roster will include some early
morning and weekend cover

**Role Specific Skills**
- Business Management
- Communication and influencing
- External Market Environment
- Developing Business
- Analysing Data and Problems

**British Council core skills**

**Managing people (Level 2)**
Supervises a small team of people doing similar jobs to deliver short term tasks to agreed quality and time standards.
**Planning and organising (Level 2)**
Organises own work over weeks and months, or plans ahead for others, taking account of priorities and the impact on other people.
**Analysing data and problems (Level 2)**
Reviews available data and ident