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Order Management Specialist with Italian
4 mesi fa
**Requisition Number**: EMEA09900
**Employment Type**: Full-time
**Location**: San Donato Milanese Mi
**What Is It Like To Work at Zimmer Biomet**:
At **Zimmer Biomet**, we believe in **The Power of Us**, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.
**Zimmer Biomet Offers You An Exciting Position With Good Career Prospects in a Fast-growing International Business, And a Competitive Remuneration Package**
- Possibility to grow, develop, and be promoted within a Team
- Friendly, warm and creative atmosphere
- Healthy, inspiring, and international work environment
- Ongoing coaching and talent development
- Access to future career opportunities
- Hybrid work model
- Competitive reward packages
- Annual bonus
- Social and CSR events
- Wellbeing initiatives
**What You Can Expect**:
Support all aspects of order entry and order management for sales and consignment orders received for assigned geography. Ensure all orders are processed accurately and on time, within agreed KPI targets. Work closely with in-country Customer Service teams to ensure complete alignment on deliverables and all necessary customer communication is completed.
**How You Create Impact**:
- Process all sales orders received immediately, utilising the appropriate exception and communication processes when any issue preventing our ability to match customer demands is identified.
- Proactively contribute to the order management accuracy and turnaround targets for the department to ensure they are met and exceeded, where possible.
- Support the day to day management and growing customer adoption of "Electronic Data Interchange" (EDI) by proactive support of the achievement of the "Perfect Order".
- Communicate regularly with in-market Customer Service teams and resolve issues identified with urgency
- Meet company KPI targets related to order entry accuracy, EDI management, delivery cut off times, invoice accuracy and complaint resolution.
**What Will Make You Stand Out**:
- At least 3 years of experience in a Customer Service or Shared Services environment
- **Must have**: English and Italian language skills
- **Nice to have**: SAP expertise
**What Will Make You Successful**:
- Time management skills and proven ability in balancing priorities among the many ongoing tasks, and being responsive to critical situations, as this position has a high volume of work
- Interpersonal skills - able to work in an international environment with individuals of different cultures
- Linguistic specialization for designated market to support
- Good oral communication and writing skills (Including English and specialized language)
- Professional business conduct
- Team Player
**Who We Are**:
**Zimmer Biomet** is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to _alleviating pain and improving the quality of life for people around the world_.
- Looking to make an impact? Join us and make a difference._
