Guest Relation Agent

The position guest relations agentmain purpose:
The guest relations agent is at guests disposal to listen and to anticipate their needs, ensuring a pleasant and satisfying stay. Reports to:
Guest relations manager. Main duties & responsibilities:

- create and maintain warm and sincere relationship with guests and colleagues, handling complaints, according to the confidenzialepolicies, procedures and standards; address complaints escalating to the guest relations manager when needed and go the extra mile to make sure our guests are satisfied; responsible for a warm reception to our guests while ensuring they are satisfied, assisted and guided throughout their stay; ensure daily presence in the outlets, to ensure guest satisfaction & feedback on stay; assistance to front office for check
- in procedures when required; maintain the guest database for future bookings, considering the preferences and confidenziale guest profiles accordingly; assist together witconfidenziale guest relations manager travel agents in the absence of the sales team representative; ensure consistent communication between department managers, following confidenzialeon guest requests and complaints; promote confidenziale outlets and activities---petencies required:

- collaboration:
E open with colleagues and proactively offer support and share information and knowledge witconfidenzialem. Listen and respond constructively to the head of departments ideas/suggestions/feedback. Confidenziale able and willing to confidenziales a team within the department and with other departments. Demonstrate sensitivity to cultural differences and diversity, treating others with respect and inclusiveness regardless of position level or background. - personal effectiveness & communication:
E open and have positive approach, ask for feedback about own confidenziale able to communicate in english witconfidenziale guests. Demonstrate self
- control and confidenziale information clearly and with confidence. Ask questions to ensure understanding. Listen and respond empathically to others. Use and interpret non
- verbal behaviours to enhance understanding. Write clearly and concisely if relevant to the role. - personal development:
E open to and accept constructive feedback and use it to improve. Take on new learning opportunities willingly. Use experience as a learning opportunity and make adjustments to improve own confidenzialeand confidenziale focused on own professional development.Ongoing dialogue with head of department on own confidenzialeobjectives. - business orientation:
Understand how personal objectives impacts department and confidenziale targets. Understand how costs impact on profit. Behave constantly according to the rocco forte pillars to guarantee the loyalty of the guests to the brand. Confidenziale able to follow guidelines and priorities assigned by head of the department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity. - technical skills:
Constantly look for opportunities to exceed our guests expectations. Remain focused on offering exence even in challenging situations. Demonstrate empathy:
E aware of needs and emotions of others. Create a genuine connection with others. Demonstrate technical competence and knowledge related to the role. Look for guests feedback and use it to improve service. Confidenziale responsible for own actions and behaviours. We require:

- professional experience, preferably at international level, in the same role; advanced level of english knowledge. A third language is preferred; knowledge of confidenziale management software e. G. ; knowledge of the microsoft office package, powerpoint; strong passion for hospitality and attention to details. We offer:

- fixed
- term labour contract according to c. C. N. L. Settore turismo; learning & development activities; meal confidenzialeworking shifts; lodging upon availability; career opportunities in rocco forte confidenziale. Workplace: