Reservation Manager

Join Starhotels and become part of our **Hotel Excelsior** in the heart of **Bologna.**
As a **Reservation Manager **you will be the main lead in creating a positive experience for our guests during the reservations activities, ensuring that all team members interactions with the guests are authentic and memorable.

Your responsibilities include:

- Coordinating the activity of the Reservations Department.
- Motivating the reservations team in order to improve sales and quality of services.
- Making sure the team is fully informed of all hotel’s rates.
- Working closely with the revenue team to implement pricing strategy of the property and manage day-to-day optimal room occupancy.
- Ensuring a good relationship with the front office department.
- Promoting and overseeing activities of up-selling and cross-selling.
- Staying updated about hotel services, guest needs, and special events.
- Ensuring policies and procedures compliance.

Exceed expectations revealing:

- A unique personality and a true passion for hospitality.
- Proven experience in the role.
- Familiarity with Opera PMS.
- Excellent communication skills.
- Ability to anticipate and resolve challenges and complaint resolution finesse.
- A commitment to delivering a high level of customer service.
- Impeccable grooming standards.
- Versatility in handling various work scenarios.

Embrace global diversity by speaking:

- Italian - fluently
- English - fluently
- Additional languages are a plus.

Unlock a world of benefits including:

- Stylish uniforms with complimentary laundering.
- Exclusive discounted stays within the group.
- Ticket Restaurants for delightful dining.
- Performer Management Program.

Embrace growth with:

- Exceptional career advancement opportunities.
- An attractive compensation package based on your experience.
- The chance to be a part of an ambitious, caring organization.

Join us to shape your outstanding career