Kering Operations Logistic Customer Service
2 settimane fa
Summary
About us
Kering Group Operations is the Kering Group division that provides the smartest solutions for our cross-brands services. In particular, the Supply Chain & Logistics Business Unit services lie at the heart of our customers’ satisfaction, providing worldwide coordination of our products’ distribution, together with a flawless after sales service. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity.
We are currently seeking a Logistic Customer Service Specialist who will report to the Logistics Customer Service Manager as part of our dynamic team in Trecate.
**Job Description**:
- Your opportunity_
You will form an integral part of the Logistic Customer Service within the Incident Management & Logistics Customer Service team.
- As part of Logistics Customer Service team you will be also working daily in touch with the Supply Chain and Customer Service of the Brands part of our Group (Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni) to provide support in fulfilling business needs and expectations.
- How you will contribute_Manage discrepancies detected by customers on our shipments through our internal mainframe systems and activate insurance practices against theft or tampering-
- Collect all the information needed to submit claims to the insurance brokers to be refunded and/or to logistic suppliers to be charged for the missing items.-
- Manage the discrepancy reports of our Central Warehouse and the ones from all Regional Distribution Centers, Stores or Wholesale Customers, investigating about root causes generating mismatches, missing and damages affecting our products along the end-to-end flows-
- Communicate and collaborate with internal departments and external partners in order to meet customer expectations-
- Adhere to precision, quality and timing standards to ensure the best quality service-
- Support other departments facilitating the collection of information in order to monitor business trends and opportunities- Who you _
- are_A high school graduate, a university degree will be a plus-
- Former relevant experience in Customer Service, knowledgeable about logistics flows and shipments-
- A professional with excellent written and spoken communication skills, who can communicate effectively with all levels of internal and external stakeholders A strong problem solver who is able to prioritise and meet deadlines-
- A proactive team player who is flexible, adaptable and reliable-
- An individual with excellent written and spoken communication skills, and can communicate effectively with all levels of internal and external stakeholders-
- Expert in using Microsoft Office, especially Excel. The working knowledge of AS400 or SAP would be a plus-
- Fluent in Italian and English, both written and spoken- Why work with us?_
This is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth, and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
- Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious _
- beliefs_
- and sexual orientation - enriches the workplace. It _
- opens up_
- ._
Job Type
Regular
Start Date
2023-05-08
Schedule
Full time
Organization
KERING ITALIA S.P.A.
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