Explora Experience Centre Ambassador

5 mesi fa

Napoli, Italia MSC Cruises A tempo pieno

Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss Hospitality and luxury in Geneva. Leveraging our parent company MSC Group’s hundreds of years of maritime expertise, our fleet of six ships (currently in the pipeline) are being built and designed in a different and unique way that will transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travellers. The Explora Experience Centre Ambassador is a role for passionate, enthusiastic, friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand.
- At least 1-year experience in a contact centre within travel or luxury hospitality company;
- Fluent in oral and written English and German or Spanish; any other European Language is a plus;
- Comfortable using IT systems on a daily basis (knowledge of Versonix Seaware and Sales Force an advantage);
- Experience supporting our guests via phone, E-mail, chat, and\/or in person;
- Confident speaking on the phone and excellent problem solving skills;
- Willing to work full time on shifting schedules, including weekends to support global markets and time-zones.
- Book all aspects of the guest journey including but not limited to Journeys (cruise itineraries), Destinations (shore) experiences, pre\/post travel and hotels;
- Support the Global Sales Organization by building strong relationships with our Travel Advisor and Guest community;
- Be an expert and reference in the use of our technology systems, Salesforce and Versonix Seaware to deliver personalised guest experience;
- Provide feedback on the quality and efficiency of customer support processes and be able to suggest enhancements when they see fit.

VISA REQUIREMENTS (if any)
- Right to work in Italy.

Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.

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