Datacenter & Cloud - IT Vendor Management Specialist

4 mesi fa

Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

**Position Snapshot**
- Nestlé in Italy, Milan headquarters
- Permanent contract
- Full-time work on location with optional remote working
- Preferably bachelor's degree in business (IT management), engineering or IT
- 3+ years in managing IT contracts and relationships or experience as an IT vendor, managing customer accounts and relationships
- Fluent in English

**Position Summary**

**A Day in the Life of DC&Cloud - IT Vendor Management Specialist**
- Supports the implementation of effective vendor ecosystem management practices to support Product Groups end-to-end accountability and value delivery
- Creation of an operating model that supports expected quality (as defined between the Product Managers and the Office of CIO) and value delivery with large and small suppliers and can support DevOps or innovation initiatives with the required agility and speed
- Establish metrics / key performance indicators (KPIs) and real-time dashboards for the on-going contract life cycle (spend, initiatives, etc.) within and across product teams, suppliers, and geographies ensuring cross vendor end to end accountability and performance
- Development of evaluation tools, scorecards and dashboards to provide transparency and advise to product teams and to senior management
- Organize and Chair in-scope partner(s) governance: manage periodic reviews, share metrics, define action plans and monitor actions.
- In terms of risk management, provides oversight to partner audits where required; arranges and directs departmental activities and schedules (often in cooperation with asset management teams)
- Ensure high quality/high impact transparency and decision-making within the governance bodies and in all interactions with IT customers.
- Supports Vendor Management Office to deliver best-in-class IT Products with the right balance of external services and assets at the best value for money, risk and speed balance.

**What will make you successful**
- Preferably bachelor's degree in business (IT management), engineering or IT
- At least 3+ years in managing IT contracts and relationships or experience as an IT vendor, managing customer accounts and relationships
- Having technology background and/or experience working in IT is a must
- Managing cultural diversity: respect for various cultures and understanding how to work with a variety of cultures in the most effective way
- Contract management, negotiation and influencing skills
- Good know how of manipulating data / visual dashboard and analytics products
- Ability to analyze complex data and identify patterns
- Excellent communication skills (visual and verbal), and very strong interpersonal and influencing skills (externally and internally at all levels)
- Strong collaborator and team builder with a cross-discipline team
- Creative problem solver with the ability to complete root cause analysis and complex correlations across complex data sets
- Enthusiastic, quick learner with proven ability to rapidly get up to speed with job knowledge
- Experience having worked in a global environment and with virtual teams
- Fluent in English

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