Order Management Specialist

3 giorni fa

Calderara di Reno, Italia Bonfiglioli A tempo pieno

**ABOUS US**:
Bonfiglioli is a worldwide designer, manufacturer and distributor of a complete range of gearmotors, drive systems, planetary gearboxes and inverters, which satisfy the most challenging and demanding needs in industrial automation, mobile machinery and renewable energy. Established in 1956, Bonfiglioli operates worldwide in 20 countries and 15 production facilities, with a wide network comprising 550 distributors and over 4.000 employees. Excellence, innovation and sustainability are the drivers behind our growth as a company and team.

**MISSION**

Monitoring and execution of customer order process. Communicate with customers, Sales and after sales in order to manage orders, also checking times and quantity required.

**KEY RESPONSABILITIES**:
**SALES & OPERATION PLANNING**
- Manage of S&OP process and entry order plans
- Closely cooperate with sales functions in order to continuously improve forecast processes and forecast accuracy
- Analyses and interprets data and trends, with particular focus on “On time delivery” and “Lead time” KPI

**ORDER MANAGEMENT**
- Coordinate the communication with Plant Supply chain, Sales and after sales with the aim of checking the right management of orders
- Monitoring the execution of customer order process, maintain related records and keep update data in SAP
- Monitoring weekly order saturation analysis in order to confirm or suggest improvement plans
- Get advice from Planning/Purchasing to confirm leadtime for new products
- Check with Planning to improve delivery or accept delay/cancellation of orders for Customers
- Ensure goods collection, on time shipping and on time delivery
- Weekly order saturation analysis with the aim of putting in place improvement plans

**CUSTOMER SERVICE**
- Communicate with customers, Sales and after sales in order to manage orders, also checking times and quantity required.
- Receive orders from Customers and confirm by Sales Orders
- Maintain Customer Info records
- Coordinate with Controlling to get and maintain Sales Info records

**INVENTORY MANAGEMENT**
- Manage trends and sell out data to improve stock inventory process and maintaining optimum inventory level
- Update of MRP parameters relative to security stocks, lead time, Minimum Order Quantity, with the main objective to reach defined stock values
- Cooperate with material planners and production planner by planning of short, mid and long-term supplies

**REQUIRED SKILLS**
- Past experience in similar role
- Knowledge of Order Management and Sales & Operations Processes
- Knowledge of Custom Regulation
- Knowledge of Warehouse Operations Processes
- Fluent in English

**Location: Calderara di Reno (BO)**

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for Employment without any discrimination.

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