Spa Concierge

**Position**: Spa Concierge - Season 2024 (Full time #538118)

**Property / Office**: Mandarin Oriental, Lago di Como

**Location**: Lake Como, Italy

**Duties and Responsibilities**:

- Interacting courteously and answering all spa and hotel related questions with guests
- Ensuring a warm welcome to all guests at all times.
- Greeting all guests upon their arrival, giving new guests tours of Spa Area and offering return guests "re-orientations".
- Organizing appointment schedule to maximize use of time and profitability whilst giving to guests needs first importance.
- Communicating all messages promptly and keeping the Manager-On-Duty informed as to any complaints.
- Having an accurate knowledge of Spa Soft software, all treatments offered in the spa and all retail products.
- Assisting all spa and hotel colleagues where necessary, performing opening and closing duties.
- Keeping work area clean and neat at all times.
- Ensuring that a high standard of service is maintained throughout the Spa.
- Maintaining inventory of supplies for the operations of the spa reception
- Attending all the necessary training courses, complying to all Health and Safety at work and Hygiene standards

**Requirements**:

- At least 2 years experience as a SPA Concierge in a luxury hotel setting
- Reading, writing and oral proficiency in the English language.
- Excellent telephone skills and organizational skills
- Good computer skills
- Professional attitude at all times, particularly with regard to punctuality and appearance
- Excellent interpersonal and communication skills
- Able to work efficiently under pressure.
- Willing to be proactive, to take initiative and ownership while interacting with guests and colleagues
- Must be willing to work on a flexible schedule, weekends an holidays

**Advertised**: 24 Jan 2024 W. Europe Standard Time
**Applications close**: