CRM Administrator

PTC EMEIA stands for an established global designer, manufacturer, and supplier of drives, custom drive solutions, industrial gearboxes, electrical motors and variable frequency drives. As part of Sumitomo Heavy Industries (SHI), Japan, our companies in EMEIA offer almost 100 years of drive

technology know-how and expertise on motors and variable frequency drives. With locations in most of the Western European countries, India, China, US and Canada, our home is the EMEIA market, serving customers around the globe.

**Posizione**:
**Responsibilities**:

- Responsible for the administration of the Salesforce platform within the organisation by

maintaining all aspects of user management including support tickets, workflow enhancements,

training, and designing solutions with user satisfaction a priority
- The Salesforce administrator will work alongside the Salesforce developer and project manager

to communicate with stakeholders to gather requirements, coordinate tasks projects, and help

train and boost user adoption
- First level support around CRM (Salesforce) and management of training material to drive user

adoption

**Requisiti**:
What we're looking for:

- University degree (B.S. or B.A.), or corresponding further education, professional experience
- Substantiated experiences with the Salesforce administration, data and system architecture
- Ability to troubleshoot system, process and data issues
- Open and inspiring motivation and communication skills
- Affinity and openness for cross-regional and cross-departmental processes, with already existing experience in Sales, Service or Marketing
- Very good understanding, curiosity and strong analytical thinking in combination with solution orientation and a high customer orientation
- Independet, structured and self-reliant way of working

common tekst editors (e.g. Notepad ++)
- Team orientation
- Fluent speaking English in word and writing. Other languages are an advantage
- Enjoy going and creating new ways and together shape the future