Housekeeping Supervisor

**Position**: Housekeeping Supervisor - Season 2024 (Full time #538277)

**Property / Office**: Mandarin Oriental, Lago di Como

**Location**: Lake Como, Italy

**Duties & responsibilities**:

- Understand and comply with all Corporate and Hotel policies and standard operating procedures
- MOHG Code of Conduct requires that all business activities and business decisions comply with general law, regulations and other requirements
- Support and adhere to all Policies & Procedures relating to Safe, Sound and Sustainable at Mandarin Oriental
- Carry out any additional duties requested by management related to hotel operational activities
- Inspect, check and release hotel rooms for arrivals in accordance with set MO standards
- Spot-check and monitor stayover rooms and vacant rooms in order to guarantee the highest service standards at all time
- Have an overview of the daily occupancy, arrivals, departures, traces and important guests in house
- Create daily task sheets for room attendants with special projects and traces
- Conduct daily briefings and trainings for room attendants
- Monitor stock in pantries and act accordingly if refill is needed
- Coordinate with other departments in order to guarantee timely release for arrivals
- Manage and overlook daily operations on assigned floors
- Train, coach and motivate room attendants in order to achieve the highest quality standards
- Be customer focused
- Always help guests and anticipate their needs
- Recognize guests' preferences and needs in order to communicate them to the relevant departments
- Comply with all MOHG Pillars, Department LQE’s and Guiding Principles

**Requirements**:

- Minimum of 3-years housekeeping experience and 2 years in a supervisory position, in a luxury resort or hotel
- Ability to communicate efficiently, respectfully and fairly in a diverse environment
- Flexibility is paramount as it relates to the schedule for this position (AM, MID, Evening Shifts)
- Proficiency in English, Italian and an additional language
- Passion for luxury environment and details

**Advertised**: 09 Feb 2024 W. Europe Standard Time
**Applications close**: