Operations Service Manager

1 settimana fa

Roma, Italia Delta Airlines A tempo pieno

**ITALY, ROME**

***

**AIRPORT CUSTOMER SERVICE**

***

**29-JAN-2024**

***

**REF #: 23514**

***

**LINKEDIN TAG: #LI-BM4**

***

**HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)**:
The Operations Service Manager (OSM) is responsible for providing leadership to DELTA front-line teams and the operation: they direct and support Airport Customer Service "ACS" personnel in all operational-related activities and in non-routine situations.

Additionally, this role oversees and coordinates operational performance including, but not limited to, safety, on-time departures (D-Zero), security, customer service delivery and other key performance indicators.

The OSM must be strong in all operational-related activities and in their organization and coordination (including Catering, Fueling, Maintenance, Ramp & Passenger Service activities as well as Security, Safety and high customer quality service delivery) as well as in non-routine situations.

As an OSM, you will serve as an operational liaison between Delta and all contracted business partners and Vendors within a station.

The OSM must be efficient in building relationships with business partners, vendors, government agencies and local authorities to drive consistent positive business results and must be able to attend management level meetings. They promote team building with business partners and vendors work force as well as within DELTA group.

The OSM ensures adherence to the station Safety Business Plan (or DVR as per Italian DL81/08 rules and regulations) in addition to assuring compliance to our divisional Performance and Safety standards.

The OSM will also monitor for at-risk behaviors through daily safety observations and provide coaching, training, and corrective action as needed. In addition, they participate in any required Incident Analysis reports, Injury Prevention Group sessions and applicable station safety meetings.

The OSM will ensure delivery of distinctive customer service and demonstrate a high level of customer focus and sensitivity.

The OSM will be responsible for being a key communicator of timely and accurate information and be required to set performance standards and ensure employee accountability.

The OSM will also activate any initial emergency response, when necessary.

Continued training and development in building leadership capabilities is expected.

As a Delta leader, the Operations Service Manager will be required to develop both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being as well as a security-conscious and customer care -conscious environments.

**WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)**:

- Excellent level of written and spoken Italian and English
- Demonstrates expertise in operations, strong customer service and strong teamwork skills.
- Embraces diverse people, thinking and styles.
- Working knowledge of Delta policies and procedures
- Must have the flexibility to manage an operation with varying shifts, extended hours, and "on call" requirements.
- Strong written and verbal communication, including platform/presentation skills.
- Ability to coach and deliver feedback for developmental purposes.
- Must be approachable and have interpersonal skills that foster trust and respect.
- Experience managing conflict and resolving problems effectively.
- Should exhibit strong organizational skills and the ability to delegate responsibility to direct reports.
- Must be able to balance multiple priorities within established time constraints.
- Must be performing satisfactorily in current position.
- For Above Wing OSM positions, check-in, and gate experience.
- Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles.**WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)**:

- Knowledge of SNAPP, Deltamatic and other relevant airport technology.
- Three years of ACS experience in operations and customer service.

  • Operations Manager

    1 settimana fa

    Roma, Italia Atlas Tours A tempo pieno

    Bespoke English-speaking Tour Operator based in Rome searching for an operations manager. Job responsibilities include correspondence with customers before and after tour departures, connecting tour guides and tour participants at meeting points, and communicating with administrative team for operations. **Responsibilities** - Manage the daily functions of...

  • Operations Manager

    2 mesi fa

    Roma, Italia Atlas Tours A tempo pieno

    Bespoke English-speaking Tour Operator based in Rome searching for a customer service and operations manager. Job responsibilities include correspondence with customers before and after tour departures, purchasing tickets for tours, and administrative organisation. This job is remote, no office hours required, and occasionally need to meet with tour guides...

  • Service Manager

    7 giorni fa

    Roma, Lazio, Italia Zoomlion A tempo pieno

    EmailResponsible to find out, adjust, repair or overhaul the mechanical, hydraulic and pneumatic equipmentCarry out periodic maintenance of the heavy equipment machinery like tower crane/ concreteTest mechanical products and equipments after repair or assembly to ensure proper functioning and complianceProvide technical support to customers and maintain...

  • Operations Manager

    7 giorni fa

    Roma, Lazio, Italia Atlas Tours A tempo pieno

    Bespoke English-speaking Tour Operator based in Rome searching for a customer service and operations manager.Job responsibilities include correspondence with customers before and after tour departures, purchasing tickets for tours, and administrative organisation. This job is remote, no office hours required, and occasionally need to meet with tour guides...

  • IT Operations Manager

    2 mesi fa

    Roma, Italia AXA A tempo pieno

    Axa Partners Italy is looking for an IT Operations Manager.- Contract type: permanent- Location: Rome - Zona Tiburtina- Within the IT organization of AXA Partners, the IT Operations Manager leads a team of IT professionals who plans, strategizes and manages the core Infrastructure and workplace services.- Provide technology engineering vision, enable...

  • IT Operations Manager

    2 mesi fa

    Roma, Italia AXA Partners A tempo pieno

    Axa Partners Italy is looking for an IT Operations Manager. Contract type: permanent Location: Rome - Zona Tiburtina Within the IT organization of AXA Partners, the IT Operations Manager leads a team of IT professionals who plans, strategizes and manages the core Infrastructure and workplace services. Provide technology engineering vision, enable...

  • IT Operations Manager

    7 giorni fa

    Roma, Lazio, Italia AXA Partners A tempo pieno

    Axa Partners Italy is looking for an IT Operations Manager.Contract type: permanentLocation: Rome Zona TiburtinaWithin the IT organization of AXA Partners, the IT Operations Manager leads a team of IT professionals who plans, strategizes and manages the core Infrastructure and workplace services.Provide technology engineering vision, enable innovation and...

  • IT Operations Manager

    2 mesi fa

    Roma, Italia AXA Partners A tempo pieno

    Axa Partners Italy is looking for an IT Operations Manager. Contract type: permanent Location: Rome - Zona Tiburtina Within the IT organization of AXA Partners, the IT Operations Manager leads a team of IT professionals who plans, strategizes and manages the core Infrastructure and workplace services. Provide technology engineering vision, enable...

  • Network Operations

    2 mesi fa

    Roma, Italia Energent Spa A tempo pieno

    Gruppo Eies, realtà di consulenza e servizi ICT, costituita dalle aziende Energent, I&M Consulting, Enway e Skienda, ricerca un **Network Operations** **Principali attività**: - Progetta soluzioni specialistiche in linea con le esigenze aziendali. - Agire come una PMI di adempimento e programma di servizi ed essere responsabile del monitoraggio e della...

  • Operations Manager

    2 mesi fa

    Roma, Italia Palazzo Roma A tempo pieno

    Palazzo Roma, cinque stelle lusso di prossima apertura nel cuore della capitale e membro di The Leading Hotels of The World, è alla ricerca di una figura di **Operations Manager** da inserire nel proprio organico. Contratto di lavoro: Tempo pieno, Tempo determinato Retribuzione: Fino a €2.000,00 al mese Benefit: - Buoni pasto Orario: - Festivo -...

  • Operations Manager

    19 ore fa

    Roma, Italia Palazzo Roma A tempo pieno

    Palazzo Roma, cinque stelle lusso di prossima apertura nel cuore della capitale e membro di The Leading Hotels of The World, è alla ricerca di una figura di **Operations Manager** da inserire nel proprio organico. Contratto di lavoro: Tempo pieno, Tempo determinato Retribuzione: Fino a €2.000,00 al mese Benefit: - Buoni pasto Orario: - Festivo -...

  • Stock Operations Manager

    7 giorni fa

    Roma, Lazio, Italia Hermès Italie A tempo pieno

    General RoleThe Stock Operations Manager ensures an optimal management of the store stocks in order to enable sales teams to offer the best service to customers, supervising the stock operations and being a strong support and partner to the sales team, he/she is responsible for all physical and the corporate software product flows and ensures that the store...

  • Operations Manager in Charge of Restaurants, Bars

    1 mese fa

    Roma, Italia Hilton A tempo pieno

    Operations Manager in charge of Restaurants, Bars and Banqueting An Operations Manager in charge of Restaurants, Bars and Banqueting is responsible for the effective operational management of the hotel so F&D Heads of Department achieve and exceed their revenue and Guest satisfaction targets. **What will I be doing?** An Operations Manager in charge of...

  • IT Operations Manager

    2 settimane fa

    Roma, Italia AXA Partners A tempo pieno

    Axa Partners Italy is looking for an IT Operations Manager. Contract type: permanent Location: Rome - Zona Tiburtina Within the IT organization of AXA Partners, the IT Operations Manager leads a team of IT professionals who plans, strategizes and manages the core Infrastructure and workplace services. Provide technology engineering vision, enable...

  • IT Operations Manager

    2 settimane fa

    Roma, Italia AXA A tempo pieno

    Axa Partners Italy is looking for an IT Operations Manager. Contract type: permanent Location: Rome - Zona Tiburtina Within the IT organization of AXA Partners, the IT Operations Manager leads a team of IT professionals who plans, strategizes and manages the core Infrastructure and workplace services. Provide technology engineering vision, enable...

  • Customer Service Operations Manager They/she/he

    7 giorni fa

    Roma, Lazio, Italia Confidenziale A tempo pieno

    About Confidenziale:We-re a Barna Ased startup and the fastest Growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Confidenziale delivers any product within your city at any time of day. At Confidenziale, youll have the job of your life while working together towards our shared vision to give everyone easy...

  • SOC Service Delivery Manager

    7 giorni fa

    Roma, Lazio, Italia Leonardo Belgium A tempo pieno

    Working location : Redu, Belgium Hybrid working, 1-3 days on-site a week Relocation or possibility to commute needed Different types of collaboration possible Open to Italians wiling to relocate to Belgium Themain objectiveof the SOC team is: Security monitoring, in-depth incident analysis, and crisis management support Customer relations, including...

  • Operations Manager

    7 giorni fa

    Roma, Lazio, Italia Palazzo Roma A tempo pieno

    Palazzo Roma, cinque stelle lusso di prossima apertura nel cuore della capitale e membro di The Leading Hotels of The World, è alla ricerca di una figura di **Operations Manager** da inserire nel proprio organico.Contratto di lavoro: Tempo pieno, Tempo determinatoRetribuzione: Fino a €2.000,00 al meseBenefit:- Buoni pastoOrario:- Festivo- Orario...

  • Soc Service Delivery Manager

    7 giorni fa

    Roma, Lazio, Italia Leonardo Belgium A tempo pieno

    Working location : Redu, BelgiumHybrid working, 1-3 days on-site a weekRelocation or possibility to commute neededDifferent types of collaboration possibleOpen to Italians wiling to relocate to BelgiumThemain objectiveof the SOC team is:Security monitoring, in-depth incident analysis, and crisis management supportCustomer relations, including providing...

  • Service Manager

    2 giorni fa

    Roma, Italia PROXIMA GROUP A tempo pieno

    Proxima è un gruppo di aziende con skill funzionali e tecnologiche innovative, che mettono a fattor comune la propria esperienza in un’offerta congiunta di sviluppo di soluzioni all’interno della nostra Software Factory. Offriamo consulenza e servizi di Application Management e Quality Assurance. Chi cerchiamo? Service Manager (con 3 anni di esperienza...