Beverage Manager
7 mesi fa
Gi Group as a partner of MSC PROCUREMENT &
LOGISTICS is looking for a
BEVERAGE MANAGER
Specifically, the job holder will carry out the following activities:
- Creates and defines the Beverage product offered on the different canvas and units of the fleet designing an appropriate product for every geographical area and offering a tailored offer, based on itinerary and taste of the different types of passengers on board
- Understands cruise market drivers and uses that knowledge to create the Beverage product and manuals to be delivered on board vessels
- Addresses potential problems/conflict situations in its business area
- Prepares and ensures implementation of Standard Procedures in order to align product and service offered on board the fleet
- Manages and implements ad hoc projects
- Monitors overall on-board revenue results and suggests action to improve quality and profits
- Analyses comment form result for each season providing feedback
- Proactively keeps up to date with all markets development innovations and uses this information to come up with creative thinking, future envisioning and recommendations
- Working together with F&
B Operations managers, supervises Beverage operations on board to ensure the achievement of established quality and cost/revenue standards
- Trains Beverage crew staff on board and supports them making sure they are properly trained on quality and service standards and have the product knowledge needed to carry out their job function
- Supports the Beverage on board personnel in achieving the goals set
- Evaluates Beverage on board personnel and defines job rotation based on the performance results
- Shares with Marketing activities plan, promotions, special events and innovations
- Shares with the Procurement Dpt. strategies and feedback to improve service
- Participates in development of company operation system (Crunchtime, Otalio, etc.)
- Creates and implements events to be shared with the Entertainment/Hotel Dept.
**The ideal applicant meets these requirements**:
- Strong experience in cruise/tourism industry, preferably in a multinational environment
- Strong background in the bar/beverage field working with diverse teams
- Good inter-personal and communication skills
- Experience in managing Beverage personnel
- Strong leadership and influencing skills to challenge and support collaborators
- Analytical skills to analyze and read complex data
- Capability to adapt on using different operating systems and business programs (Crunchtime, MMS, OIM, Calcmenu, Otalio, etc.)
- Fluent English. Second language required.
We offer a permanent contract with the company
Full time, Monday to Friday
**Workplace**:
Genoa
Gi Group S.P.A. è autorizzata ad operare dal Ministero del Lavoro (Aut. Min. 26/11/2004 PROT. 1101 - SG).
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