Customer Relations Management Coordinator, Naples

7 giorni fa

Napoli, Italia University of Maryland Global Campus A tempo pieno

Job Ref:
10021316

**Location**:
Naples-Italy

Category:
Faculty Services

Type:
Full time

**Customer Relations Management Coordinator**

**UMGC Europe**

**Location: Naples, Italy**

**Overseas Regular, Full-Time, Grade 004**

The CRM Coordinator serves as a functional team member of the UMGC regional office for customer service, and enrollment operations. The position works with Education Service Officers (ESO), Counselors, Education Center Personnel, field managers and staff to administer UMGC Europe programs. This position reports to the Regional Director in the region and is responsible for routine program coordinator duties such as providing excellent student support, including the coordination of on-site classes. This position specializes in coordinating outreach, campaigns, reports, and student cases in Salesforce. This role works closely, in a functional capacity, with Enrollment Operations to meet CRM needs at the local and regional level to support operations.
- Train regional field staff both on-site and virtually
- Maintain currency of standard operating procedures, and coordinate with the field managers and enrollment operations to ensure effectiveness of CRM business processes
- Reassign student populations and tasks as necessary among field staff to balance workloads and account for staff on leave
- Analyze student data to ensure accuracy of contact information and duty station assignments
- Make recommendations to Assistant Director, Regional Director, and Enrollment Operations for individual and team CRM training needs, opportunities, and business process improvements
- Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive
- Document all student contact in Salesforce and schedule appropriate follow-up activities
- Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff
- Organize and participate in local education fairs, open houses, local graduations and other events as needed, professionally representing UMGC
- Provide assistance with processing students' military documentation (i.e. Tuition Assistance forms, orders, etc.)
- Perform other job-related duties as assigned

**OTHER RESPONSIBILITIES MAY INCLUDE**:

- Track and analyze class enrollments and student interest, as well as local program progression, to provide input on scheduling; ensure classrooms are provided with adequate space for class instruction; be present at the first class session to provide assistance to instructors and students
- Work closely with Marketing to plan and execute communications and outreach for events

**REQUIRED EDUCATION AND EXPERIENCE**:

- Bachelor's degree from a U.S. regionally accredited institution or foreign degree equivalent
- Strong oral and written communication skills, as well as good interpersonal skills
- Ability to prioritize, multitask, pay great attention to detail, and meet strict deadlines
- Strong proficiency in Salesforce and/or Microsoft Dynamics and outreach planning
- Discretion, confidentiality, and the ability to represent UMGC effectively in a high-visibility office
- Strong proficiency in MS Office, especially Excel, and be proficient in databases usage
- Able to lift up to 25 lbs. of materials
- Professional demeanor and excellent customer service skills

**PREFERRED EDUCATION AND EXPERIENCE**:

- Two (2) years' experience working in an administrative support position
- Master's degree from a U.S. regionally accredited institution or foreign degree equivalent

**The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.**

**Workplace Accommodations**:

  • Backup Program Coordinator, Naples

    4 mesi fa

    Napoli, Italia University of Maryland Global Campus A tempo pieno

    Job Ref: 10019628 **Location**: Naples-Italy Category: Advising and Enrollment Type: Part time **Backup Program Coordinator** **UMGC Europe** **Location: Naples, Italy** **Overseas Contingent I, 48% FTE, Part-Time** The Backup Program Coordinator (PC) reports to and works with the Site Lead in the administration of UMGC Europe programs. It is the job...

  • Program and National Test Center Coordinator, Naples

    4 mesi fa

    Napoli, Italia University of Maryland Global Campus A tempo pieno

    Job Ref: 10020137 **Location**: Naples-Italy Category: Advising and Enrollment Type: Full time **Program and National Test Center Coordinator** **UMGC Europe** **Location: Naples, Italy** **Overseas Contingent III, (100% FTE), Grade 003** University of Maryland Global Campus (UMGC) Europe seeks a Program and National Test Center Coordinator (PNTCC)....

  • Program and National Test Center Coordinator, Naples

    4 mesi fa

    Napoli, Italia University of Maryland Global Campus A tempo pieno

    Job Ref: 10018346 **Location**: Naples-Italy Category: Advising and Enrollment Type: Part time **Program and National Test Center Coordinator** **UMGC Europe** **Location: Naples, Italy** **Overseas Contingent III, (50% FTE), Grade 003** University of Maryland Global Campus (UMGC) Europe seeks a Program and National Test Center Coordinator (PNTCC)....

  • Community Relations Liaison

    3 settimane fa

    Napoli, Campania, Italia All Points North A tempo pieno

    About the PositionWe are seeking a highly skilled Community Relations Representative to join our team at All Points North in Naples, FL. This is a full-time position that requires living in the Naples area and commuting to our location.Job SummaryThe Community Relations Representative will work closely with our Chief Partnership Officer to cultivate...

  • Transaction Coordinator

    1 mese fa

    Napoli, Italia Lqcre A tempo pieno

    Looking for a career that dives deep into Commercial Real Estate?Work with a top producer, as Transaction Coordinator for LQ Commercial in our Naples, Florida office!The Transaction Coordinator (TC) will provide transactional and administrative support under the supervision of our Managing Principal (MP).The TC is responsible for prioritizing projects to...

  • Organizational Change Management Analyst

    2 settimane fa

    Napoli, Italia Arthrex Gmbh A tempo pieno

    Organizational Change Management Analyst - NaplesTitle: Organizational Change Management Analyst - NaplesDivision: Arthrex, Inc. (US01)Location: Naples, FLArthrex, Inc. is a global medical device company leader in new product development and medical education in orthopedics. The Organizational Change Management Analyst is responsible for supporting...

  • Back and Front Office Assistant Internship in Naples

    4 mesi fa

    Napoli, Italia Up level Scuola di Management A tempo pieno

    **Naples** Renowned historic hotel in the hospitality sector offers an internship opportunity as a Front and Back Office Assistant in Naples. The intern will be responsible for: - Managing the check-in, check-out, and stay-in phases of guests - Using the main operational functions (such as booking entries) of the hotel management software - Drafting and...

  • Event Planner Internship in Naples

    4 mesi fa

    Napoli, Italia Up level Scuola di Management A tempo pieno

    **Naples** Agency operating in the tourism-congress sector offers an internship opportunity as an Event Planner in Naples. - Contacting foreign tour operators and companies to propose Naples and its surroundings as a destination - Researching locations for events - Drafting a tourist package - Establishing contacts with suppliers and clients - Working...

  • Program and National Test Center Coordinator

    4 mesi fa

    Napoli, Italia University of Maryland Global Campus A tempo pieno

    Job Ref: 10020608 **Location**: Naples-Italy Category: Advising and Enrollment Type: Full time **Program and National Test Center Coordinator (PNTCC or PN)** **UMGC Europe** **Location: Naples, Italy** **Overseas Contingent III, (100% FTE, Full-Time), Grade 003** University of Maryland Global Campus (UMGC) Europe seeks a Program and National Test...

  • Transaction Coordinator

    1 mese fa

    Casalnuovo di Napoli, Italia Lqcre A tempo pieno

    Looking for a career that dives deep into Commercial Real Estate? Work with a top producer, as Transaction Coordinator for LQ Commercial in our Naples, Florida office!The Transaction Coordinator (TC) will provide transactional and administrative support under the supervision of our Managing Principal (MP). The TC is responsible for prioritizing projects to...

  • Transaction Coordinator

    1 settimana fa

    Casalnuovo di Napoli, Italia Lqcre A tempo pieno

    Looking for a career that dives deep into Commercial Real Estate?Work with a top producer, as Transaction Coordinator for LQ Commercial in our Naples, Florida office!The Transaction Coordinator (TC) will provide transactional and administrative support under the supervision of our Managing Principal (MP).The TC is responsible for prioritizing projects to...

  • Site Lead, Naples

    4 mesi fa

    Napoli, Italia University of Maryland Global Campus A tempo pieno

    Job Ref: 10019049 **Location**: Naples-Italy Category: Advising and Enrollment Type: Full time **Site Lead** **UMGC Europe** **Location: Naples Education Center, Italy** **Overseas Regular Staff, Full-time (100%FTE), Grade 005** The Site Lead (SL), in coordination with the Regional Director and Assistant Director, is responsible for overseeing...

  • TRANSACTION COORDINATOR

    18 ore fa

    Casalnuovo di Napoli (NA), Italia Lqcre A tempo pieno

    Looking for a career that dives deep into Commercial Real Estate? Work with a top producer, as Transaction Coordinator for LQ Commercial in our Naples, Florida office! The Transaction Coordinator (TC) will provide transactional and administrative support under the supervision of our Managing Principal (MP). The TC is responsible for prioritizing projects to...

  • Travel Consultant Assistant Internship in Naples

    4 mesi fa

    Napoli, Italia Up level Scuola di Management A tempo pieno

    **Naples** Travel agency with a strong focus on digital marketing offers an internship opportunity as a Travel Consultant Assistant in Naples. - Using analysis tools to monitor website traffic and understand user behavior - Developing digital marketing strategies to promote travel packages and special offers across various online channels - Analyzing web...

  • International Ops Internship

    4 mesi fa

    Napoli, Italia Indie Campers A tempo pieno

    **ABOUT US** Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. We have a global fleet of over 3,000 vehicles. In addition our...

  • Administrative Position(S)

    4 mesi fa

    Napoli, Italia Naval Support Activity, Naples A tempo pieno

    **MUST BE AN AMERICAN CITIZEN SPOUSE TO ACTIVE DUTY MILITARY TO APPLY** Collecting Resumes for various military spouse direct-hire positions at Naval Support Activity (NSA) Naples, Italy. These positions are for local military spouses assigned to the Naples area. Some of the available positions onboard NSA Naples include but are not limited to: Security...

  • Multifamily Project Manager-Naples

    1 mese fa

    Napoli, Italia Joseph Chris Partners Executive Search A tempo pieno

    We have posted many of our open jobs here, but as always, many of our roles are high-level, confidential positions that we cannot post. So, if you don't see what you're looking for, please submit your resume to us, and if you're a match for one of our unlisted searches, the partner in charge will reach out to you directly!You can also sign up to be notified...

  • Sales Supervisor, Naples

    4 mesi fa

    Napoli, Italia Veronica Beard A tempo pieno

    JOIN THE TEAM AT VERONICA BEARD Veronica Beard is a growing business with opportunities in design, production, operations, sales, digital, marketing and public relations. If joining a high-performing, dedicated, fun and inspired team sounds like something you'd love, take a look through our current openings. We have a dynamic team at Veronica Beard and are...

  • Administrative Coordinator

    7 giorni fa

    Napoli, Campania, Italia beBee Professionals A tempo pieno 25.000 € - 35.000 €

    Job DescriptionAmbitious and detail-oriented professionals are sought by beBee Professionals to fill the role of Impiegato Back Office. This position involves supporting administrative and operational activities in Naples, Italy.Key Responsibilities:Manage and maintain accurate documentation and administrative processes.Provide support in order processing,...

  • Naples Theatre Operations Manager

    4 settimane fa

    Napoli, Campania, Italia B&B Theatres A tempo pieno

    About B&B TheatresB&B Theatres is a family-owned operation with a rich history dating back to 1924. We operate movie theatres in several states, offering a wide variety of jobs for our employees.Job SummaryWe are seeking a part-time Shift Leader to join our team at the Naples Towne Centre 6 in Naples, FL. As a Shift Leader, you will be responsible for...