Site Lead, Italy

2 settimane fa

Vicenza, Italia University of Maryland Global Campus A tempo pieno

Job Ref:
10017666

**Location**:
Vicenza-Italy

Category:
Advising and Enrollment

Type:
Full time

**Site Lead**

**UMGC Europe**

**Location: Vicenza Education Center, Italy**
**Overseas Regular Staff, Full-time (100%FTE), Grade 005**

The Site Lead (SL), in coordination with the Regional Director and Assistant Director, is responsible for overseeing day-to-day operations of a specific field site. The SL is the direct supervisor for the local field staff, per divisional structure, and will be responsible for managing staff performance and administrative functions in Workday. The SL works closely with Regional Leadership, Education Service Officers (ESO), Education Center counselors and personnel, and the University of Maryland Global Campus (UMGC) administrative offices to administer UMGC programs and services. In addition to the duties stated above, the SL is also responsible for program coordinator duties such as preparing for and carrying out student support services and National Test Center (NTC) services. Program coordinator duties include, but are not limited to, managing student cases in Salesforce, data entry, outreach, marketing, and maintaining accurate student records.

**SPECIFIC RESPONSIBILITIES INCLUDE**:

- Supervise and lead staff at the assigned site
- Work out of the field site office and be available during core business hours and evenings/weekends, as needed to ensure on-site coverage
- Collaborate with key stakeholders (e.g., CRM, logistics, operations, student services, academic affairs) for on-site operational needs, escalating when appropriate
- Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive
- Ensure all student and lead interactions are entered in Salesforce and appropriate follow-up activities are scheduled
- Manage key student business processes, including community outreach, and student recruitment
- Address and resolve staff concerns, escalating when appropriate
- Coordinate with the appropriate department to troubleshoot and resolve faculty and student concerns
- Schedule and proctor NTC examinations, as needed; ensure quality assurance of the testing program through coordination with the division NTC point of contact
- Establish relationships and effectively communicate with host military Education Services Officer (or equivalent), respective education center staff, and local commands
- Represent UMGC at official functions (e.g., local education fairs, open houses, semester start-ups, student appreciation days, local graduations)
- Ensure classrooms are provided with adequate space and needed technology for class instruction
- Manage staff and office schedule to ensure members of the UMGC community are supported in accordance with operational needs
- Support AD of training with onboarding new staff through mentorship and training, ensuring new staff have the tools and resources needed to successfully perform the functions of their job
- Supports class scheduling through providing recommendations for classes, coordinating class cancellation follow-ups, and tracking student populations
- Act as backup for the Assistant Director when they are out of the office
- Keep staff at all levels informed of key developments and updates
- Other job-related duties as assigned

**REQUIRED EDUCATION AND EXPERIENCE**:

- Bachelor's degree from a regionally accredited U.S. institution or equivalent
- Two (2) years of experience providing quality customer service
- Organization and time management skills; ability to prioritize and manage multiple tasks
- Effective verbal, written, and interpersonal communication skills
- Ability to understand and operate in foreign countries adapting to local rules, complexities, and practices

**PREFERRED EDUCATION AND EXPERIENCE**:

- Master's degree from a regionally accredited US institution or equivalent
- Experience with using customer relationship management (CRM) and student information systems
- Experience managing and supervising others in a higher education or customer service environment or relevant work experience
- Six (6) months minimum academic and administrative experience at a college or university
- Experience as a program coordinator with UMGC or at a higher education institution or equivalent
- Previous experience with student recruitment and/or outreach
- Possess a valid local driver's license and be able to obtain and maintain a military driver's permit in the host nation

**The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affi

  • Site Lead, Italy

    1 settimana fa

    Vicenza, Italia University of Maryland Global Campus A tempo pieno

    Job Ref: 10021055 **Location**: Vicenza-Italy Category: Advising and Enrollment Type: Full time **Site Lead** **UMGC Europe** **Location: Vicenza Education Center, Italy** **Overseas Regular Staff, Full-time (100%FTE), Grade 005** The Site Lead (SL), in coordination with the Regional Director and Assistant Director, is responsible for overseeing...

  • Site Superintendent

    3 settimane fa

    Vicenza, Italia MVL Group A tempo pieno

    Support the Primary Site Superintendent and follow his directions - Work closely with Project Manager and Primary Site Superintendent to fully comprehend the scope, schedule, and technical requirements, then implement fieldwork accordingly - Implement fieldwork in accordance with site-specific planning documents (e.g., Work Plan, Safety Plan, Quality Control...

  • On Site Client Assistant

    4 settimane fa

    Vicenza, Italia Tn Italy A tempo pieno

    On site Client Assistant - Contabilità, Vicenza Vicenza, Italy Come On Site Client Assistant avrai l'opportunità di contribuire all'innovazione dei servizi sanitari in Italia; in particolare stiamo cercando una risorsa che si occuperà di attività di assistenza ed evolutive presso la sede di un cliente situato a Vicenza, risolvendo le problematiche...

  • Site Coordinator

    2 settimane fa

    Vicenza, Italia Magellan Health A tempo pieno

    Provides assistance to the Family Advocacy Program Manager with FAP efforts including administrative support, analytics, coordination of services to the installation Army Community Services Family Advocacy Program (FAP) supporting prevention, education, training, and direct services. - Assists the installation Family Advocacy Program Manager (FAPM) with...

  • H2Fit: Installation Lead Strength

    4 settimane fa

    Vicenza, Italia Serco A tempo pieno

    Position Description If you love high profile and challenging projects supporting the US Army, Serco has a great opportunity for you!This Installation Lead Strength and Conditioning Coach Certified (SCC) will be on a dynamic team, supporting Holistic Health and Fitness (H2F) initiative, the Army's investment in Soldier Readiness.The Installation Lead...

  • After Sales Lead

    2 settimane fa

    Vicenza, Veneto, Italia TN Italy A tempo pieno

    Social network you want to login/join with:And do you want to make healthcare safer, better and more reliable?Join our TeamJoin us as an After Sales Lead at Dedalus, one of the World's leading healthcare technology companies, on our Global Delivery and Cloud Enablement Team in Italy to do the best work of your career and make a profound impact in providing...

  • HSE & Plant/Site Coordinator

    2 settimane fa

    Vicenza, Veneto, Italia TN Italy A tempo pieno

    Risorse Professional, realtà specializzata nella ricerca e selezione di profili Middle e Senior Management, per azienda Cliente parte di un Gruppo Multinazionale attivo nel settore Chimico Industriale, ricerca:HSE & Plant/Site CoordinatorLa risorsa, rispondendo al Responsabile di funzione, sarà inserita all'interno di un team di tre colleghi e si occuperà...

  • Hse & Plant/Site Coordinator

    5 giorni fa

    Vicenza, Veneto, Italia Tn Italy A tempo pieno

    Risorse Professional , realtà specializzata nella ricerca e selezione di profili Middle e Senior Management, per azienda Cliente parte di un Gruppo Multinazionale attivo nel settore Chimico Industriale, ricerca: HSE & Plant/Site Coordinator La risorsa, rispondendo al Responsabile di funzione, sarà inserita all'interno di un team di tre colleghi e si...

  • H2Fit: Installation Lead Strength

    2 settimane fa

    Vicenza, Veneto, Italia Serco North America A tempo pieno

    Position Description:If you love high profile and challenging projects supporting the US Army, Serco has a great opportunity for youThis Installation Lead Strength and Conditioning Coach Certified (SCC) will be on a dynamic team, supporting Holistic Health and Fitness (H2F) initiative, the Army's investment in Soldier Readiness.The Installation Lead position...

  • C4I Technical Lead

    2 settimane fa

    Vicenza, Veneto, Italia General Dynamics Information Technology A tempo pieno

    About this Position: This position offers the opportunity to work as a C4I Technical Lead in our Army Mission Command Systems team in Vicenza, Italy. You will develop and execute procedures to solve complex problems regarding system issues and anomalies. As a key member of our team, you will monitor the status of Mission Command Systems, ensuring network...

  • Lead Ps Consultant

    1 giorno fa

    Vicenza, Veneto, Italia Tn Italy A tempo pieno

    The Lead PS Consultant will work collaboratively within other business consultants and the Delivery Leader of the PLM, reporting directly to PLM Professional Service Team Manager.The lead Business Consultant should rely on his strong experience (especially on fashion company) to lead the workshop with customer and design the technical solution with the...

  • Formulation And Filling Lead

    4 giorni fa

    Vicenza, Veneto, Italia Takeda Pharmaceutical A tempo pieno

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use.I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...

  • Lead PS Consultant

    3 giorni fa

    Vicenza, Veneto, Italia TN Italy A tempo pieno

    The Lead PS Consultant will work collaboratively within other business consultants and the Delivery Leader of the PLM, reporting directly to PLM Professional Service Team Manager. The lead Business Consultant should rely on his strong experience (especially on fashion company) to lead the workshop with customer and design the technical solution with the...

  • Lead PS Consultant

    7 giorni fa

    Vicenza, Veneto, Italia TN Italy A tempo pieno

    The Lead PS Consultant will work collaboratively within other business consultants and the Delivery Leader of the PLM, reporting directly to PLM Professional Service Team Manager. The lead Business Consultant should rely on his strong experience (especially on fashion company) to lead the workshop with customer and design the technical solution with the...

  • Lead Ps Consultant

    1 giorno fa

    Vicenza, Veneto, Italia Tn Italy A tempo pieno

    The Lead PS Consultant will work collaboratively within other business consultants and the Delivery Leader of the PLM, reporting directly to PLM Professional Service Team Manager.The lead Business Consultant should rely on his strong experience (especially on fashion company) to lead the workshop with customer and design the technical solution with the...

  • Network Engineer Lead

    3 settimane fa

    Vicenza, Veneto, Italia Trace Systems A tempo pieno

    Overview: Job Title:Network Engineer Lead Job Location:Stuttgart, Germany Job Responsibilities: Trace Systems is seeking a cleared Network Engineer Lead to provide expert level technical support regarding the design, configuration, implementation, operational management and troubleshooting of the Enterprise Network on-site in Stuttgart, Germany. Duties and...

  • Network Engineer Lead

    6 giorni fa

    Vicenza, Veneto, Italia Trace Systems A tempo pieno

    Overview:Job Title: Network Engineer LeadJob Location: Stuttgart, GermanyJob Responsibilities:Trace Systems is seeking a cleared Network Engineer Lead to provide expert level technical support regarding the design, configuration, implementation, operational management and troubleshooting of the Enterprise Network on-site in Stuttgart, Germany.Duties and...

  • Network Engineer Lead

    1 settimana fa

    Vicenza, Veneto, Italia Trace Systems A tempo pieno

    Overview:Job Title: Network Engineer LeadJob Location: Stuttgart, GermanyJob Responsibilities:Trace Systems is seeking a cleared Network Engineer Lead to provide expert level technical support regarding the design, configuration, implementation, operational management and troubleshooting of the Enterprise Network on-site in Stuttgart, Germany.Duties and...

  • Network Engineer Lead

    12 ore fa

    Vicenza, Veneto, Italia Trace Systems A tempo pieno

    Overview: Job Title:Network Engineer Lead Job Location:Stuttgart, Germany Job Responsibilities: Trace Systems is seeking a cleared Network Engineer Lead to provide expert level technical support regarding the design, configuration, implementation, operational management and troubleshooting of the Enterprise Network on-site in Stuttgart, Germany.Duties and...

  • Product Specialist, Surgical Line, Italy

    1 settimana fa

    Vicenza, Veneto, Italia Mindray A tempo pieno

    Career Opportunities: Product Specialist, Surgical Line, ItalyRequisition ID: 4606 - Country/Region: Product Marketing/ManagementProduct Specialist, Surgical Line (Pendant, Beam, OR Table, OR Light), ItalyHighly Competitive Salary + Excellent Benefits + Career EnhancementReporting to Marketing Manager, PMLS, ItalyField based in any Italian cityBecome part of...