Booking Agent

Join Starhotels and become part of the Booking Team as Booking Agent at our **Hotel Cristallo Palace **in **Bergamo**.
As the main contact for rooms’ reservations, you will sponsor our property to the guest and invite them to choose us for their stay.

Your responsibilities include:

- Mastering the art of efficient phone conversations.
- Utilizing finesse in sales techniques, giving suggestions throughout the reservation process.
- Turning inquiries into successful contracted business deals.
- Identifying and pursuing promising sales leads with precision and enthusiasm.
- Responding to all guests in a professional yet approachable tone assuring all reservations are completed and comply with the expectations of our guests.
- Delivering prompt and efficient service that maintains the highest standards while adding a touch of warmth.
- A passionate commitment to delivering exceptional customer experiences.

Exceed expectations revealing:

- A unique personality and a true passion for hospitality.
- Familiarity with Opera PMS for efficient operations.
- Excellent communication skills.
- +2 years’ experience as Booking Agent
- Ability to anticipate and resolve challenges and complaint resolution finesse.
- A commitment to delivering a high level of customer service.

Embrace global diversity by speaking:

- Italian - fluently
- English - fluently
- Additional languages are a plus.

Unlock a world of benefits including:

- Stylish uniforms with complimentary laundering.
- Exclusive discounted stays within the group.
- Ticket Restaurants for delightful dining.
- Performer Management Program.

Embrace growth with:

- Exceptional career advancement opportunities.
- An attractive compensation package based on your experience.
- The chance to be a part of an ambitious, caring organization.
- Join us to shape your outstanding career_