Order Management Team Leader

5 mesi fa

Milano, Italia Canon A tempo pieno

The Order Management Team Leader advises Sales on orchestration of complex deals, monitors the E2E Quote to invoice process and manages critical exceptions and escalations. In addition, they act as senior advisor and trainer 2fro customer fulfillment colleagues and control key critical activities.

**What we give**:
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

Your main resposibilities will be:

- Act as a trusted advisor to Sales and Service on complex deals;
- involve other stakeholders to ensure impact on E2E process is understood and monitor E2E process and analyze relevant reports;
- ensure non-standard terms and conditions are approved and communicated to relevant stakeholders;
- attend project kick off and provide input from a Customer Fulfillment perspective;
- communicate roll-out plan to Customer Fulfillment Coordinator 1 to ensure successful execution;
- identify and manage opportunities to improve processes and Customer Experience;
- advisory role to support and train Customer Fulfillment colleagues;
- determine/validate and trigger the mass update & baseflow process;
- co-ordinate Customer Fulfillment resources to assure processes are executed in line with correct way of working, governance and SLA;
- active involvement in expert community and sharing of best practices with other national sales organization of the company;
- alignment with central Customer Fulfillment team to ensure Pan European processes are followed where applicable;
ensure clean order is executed effectively by Customer Fulfillment team.

**What we ask**:

- Knowledge of B2B products
- Analitycs Skills
- Good level of proficiency with Microsoft Office tools
- Managing performance across teams
- Fluent English

**You will need**:

- Focus on the customer
- Drive for results
- Plan & Organize Effectively
- Create insight
- Communicate effectively
- Negotiate & influence
- Create solutions to problems

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

  • Order Management Specialist

    2 mesi fa

    Milano, Lombardia, Italia Artemest A tempo pieno

    {"title": "Order Management & Customer Relationship Intern", "description": "Join Our Team as an Order Management & Customer Relationship InternArtemest is a digital destination that offers unparalleled access to the world of Italian craftsmanship and design. As an Order Management & Customer Relationship Intern, you will play a crucial role in ensuring...

  • Order Management Specialist

    1 mese fa

    Milano, Lombardia, Italia Artemest A tempo pieno

    Join Artemest as an Order Management & Customer Relationship InternArtemest is a digital platform that showcases Italian craftsmanship and design. We're looking for a motivated and organized individual to join our team as an Order Management & Customer Relationship Intern.Key Responsibilities:Provide exceptional customer support through emails and...

  • Digital Order Management Intern

    2 settimane fa

    Milano, Lombardia, Italia Moncler Spa A tempo pieno

    Unlock Your Potential in Order ManagementWe are seeking a highly motivated and tech-savvy individual to join our IT team as a Digital Order Management Intern. In this role, you will gain hands-on experience in managing and optimizing order processing systems and contributing to various IT projects.Main Activities:Assist in the development, implementation,...

  • Digital Order Management Specialist

    1 mese fa

    Milano, Lombardia, Italia Moncler Spa A tempo pieno

    Unlock Your Potential with Moncler SpaWe are seeking a highly motivated and tech-savvy individual to join our IT team as a Digital Intern with a focus on Order Management project, in our Corporate Offices in Milan (MI).Main Activities:In this role, you will gain hands-on experience in managing and optimizing order processing systems and contributing to...

  • Digital Order Management Intern

    1 mese fa

    Milano, Lombardia, Italia Moncler Spa A tempo pieno

    Immediate Availability | Full-Time | 6-MonthsWe are seeking a highly motivated and tech-savvy individual to join our IT team as a Digital Intern with a focus on Order Management project, in our Corporate Offices in Milan (MI).Main Activities:In this role, you will gain hands-on experience in managing and optimizing order processing systems and contributing...

  • Digital Order Management Intern

    1 settimana fa

    Milano, Lombardia, Italia Moncler Spa A tempo pieno

    Immediate Availability | Full-Time | 6-MonthsWe are seeking a highly motivated and tech-savvy individual to join our IT team as a Digital Intern with a focus on Order Management project, in our Corporate Offices.Main Activities:In this role, you will gain hands-on experience in managing and optimizing order processing systems and contributing to various IT...

  • Digital Order Management Intern

    1 giorno fa

    Milano, Lombardia, Italia Moncler Spa A tempo pieno

    IMMEDIATE AVAILABILITY | FULL-TIME | 6-MONTHSWe are seeking a highly motivated and tech-savvy individual to join our IT team as a Digital Intern, focusing on Order Management project, in our Corporate Offices in Milan (MI).MAIN ACTIVITIES:In this role, you will gain hands-on experience in managing and optimizing order processing systems and contributing to...

  • Order Management Support

    5 mesi fa

    Milano, Italia iqmselezione A tempo pieno

    sede: Provincia di Milano Rif: 231198 IQM SELEZIONE - Società di ricerca e selezione, formazione e sviluppo delle Risorse Umane, per azienda multinazionale e leader nel settore metalli ricerca: ORDER MANAGEMENT SUPPORT Profilo ideale: 1. Laurea preferibilmente in Ingegneria (Meccanica, Energetica) o in Economia; 2. Ottime capacità comunicative e...

  • Customer Order Management Representative

    1 mese fa

    Milano, Italia Cummins Inc. A tempo pieno

    **DESCRIPTION** We are looking for a talented **Customer Order Management Representative** to join our team specializing in **Supply Chain Planning** for our **Cummins Italy Supply Chain department** in **Milano, Italy.** **In this role, you will make an impact in the following ways**: - Streamlining Order Processes: Manage the entire order life cycle to...

  • Order Management Specialist

    1 settimana fa

    Milano, Lombardia, Italia Artemest A tempo pieno

    About the RoleArtemest is a digital destination that offers unparalleled access to the world of Italian craftsmanship and design. As a leading platform for design professionals and enthusiasts, we showcase over 60,000 products designed and handmade in Italy by 1,500 talented artisans.Our curated collection spans furniture, lighting, décor, tabletop, art,...

  • Order Management Specialist

    1 mese fa

    Milano, Lombardia, Italia SAMSUNG A tempo pieno

    Job SummaryWe are seeking a highly organized and detail-oriented Order Management Specialist to join our team at Samsung. In this role, you will be responsible for managing orders, providing exceptional customer care, and collaborating with cross-functional teams to drive business results.Key ResponsibilitiesProcess orders efficiently and accurately,...

  • Order Management Specialist

    1 giorno fa

    Milano, Lombardia, Italia SAMSUNG A tempo pieno

    Position Summary We are seeking a highly organized and detail-oriented Order Management Specialist to support our customers in managing their orders efficiently. Key Responsibilities Process orders accurately and manage order requisites Provide exceptional customer care and support Monitor data correctness and activity progress Report on daily progress and...

  • Order Management Specialist

    2 settimane fa

    Milano, Lombardia, Italia Artemest A tempo pieno

    About the RoleWe are seeking a highly motivated and organized Order Management & Customer Relationship Intern to join our team at Artemest. As a key member of our team, you will be responsible for providing excellent customer support, understanding customer requests, and using problem-solving skills to meet their expectations.Key ResponsibilitiesProvide...

  • Order Management Specialist

    2 settimane fa

    Milano, Lombardia, Italia Artemest A tempo pieno

    About the RoleWe are seeking a highly motivated and organized Order Management & Customer Relationship Intern to join our team at Artemest. As a key member of our team, you will be responsible for providing excellent customer support, understanding customer requests, and using problem-solving skills to meet their expectations.Key ResponsibilitiesProvide...

  • Customer Order Management Specialist

    4 settimane fa

    Milano, Lombardia, Italia SAMSUNG A tempo pieno

    Position Overview This role focuses on managing orders and providing customer service support, particularly for designated products, clients, and assigned tasks. Key Responsibilities Order Management: Overseeing order requirements, entering orders, ensuring accuracy, and processing them to meet established targets. Administrative Support: Providing...

  • Team Leader Claims Management

    4 mesi fa

    Milano, Italia Randstad Professionals A tempo pieno

    La divisione Banking & Insurance di Randstad Professionals, specializzata nella ricerca e selezione di profili di middle e senior management, ricerca, per Compagnia Assicurativa cliente operante nel settore Assicurazione del Credito, un/una : Team Leader Claims Management La risorsa riportando direttamente al Responsabile del Dipartimento Sinistri avrà le...

  • IT Digital Internship: Order Management Project

    2 mesi fa

    Milano, Lombardia, Italia Moncler Spa A tempo pieno

    Job Summary:We are seeking a highly motivated and tech-savvy individual to join our IT team as a Digital Intern with a focus on Order Management project.Main Responsibilities:Assist in the development, implementation, and maintenance of order management systems.Collaborate with cross-functional teams to streamline order processing and improve system...

  • Customer Service

    5 mesi fa

    Milano, Italia GIGROUP A tempo pieno

    Gi Group SpA, Agenzia per il Lavoro (Aut. Min. 26/11/04 Prot. N. 1101-SG) ricerca per importante azienda multinazionale di consulenza operante nei servizi di outsourcing un/una: Customer Service e Order Management con conoscenza della lingua FRANCESE e OLANDESE La persona si occuperà della gestione ordini dei clienti di una multinazionale farmaceutica....

  • Order Management Specialist

    2 settimane fa

    Milano, Lombardia, Italia Samsung Electronics Italia A tempo pieno

    Job SummaryAs an Order Desk Support at Samsung Electronics Italia, you will play a crucial role in ensuring seamless order management and customer care support. Your focus will be on specific products, customers, and activities assigned to you.Key Responsibilities• Orders process: manage orders requisites, enter, check, maintain, and process towards...

  • Order Management Specialist

    2 settimane fa

    Milano, Lombardia, Italia SAMSUNG A tempo pieno

    Position Summary As a key member of the Samsung team, you will be responsible for providing exceptional customer care and order management support. Your focus will be on specific products, customers, and activities assigned to you.Key ResponsibilitiesOrders Process: Manage orders requisites, enter, check, maintain, and process orders to meet targets.Support:...