Wholesale Customer Service Representative

VF is looking for an Account Coordinator fluent in Spanish and English to join our Wholesale Customer Service Department in Pederobba (TV) and look after our Accounts across the EMEA Region.
About VF
VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic brands such as Vans®, The North Face®, Timberland®, Dickies®, Eastpak®, Napapijri®. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling.
Let’s Talk about the Role
You will be the first point of contact for our Wholesale accounts, responsible for tracking the lifecycle of accounts from order entry to final delivery, along with being the first point of contact for the Team on Operational activities. You will engage and manage relationships with external and internal stakeholders to ensure smooth
orderbook management, with a main focus being optimizing conversion by utilizing pivotal connections with central and regional functions.
How You Will Make a Difference
You will understand and manage accounts across several markets in the EMEA region, and ensure timely orderbook conversion.
You will be responsible for compiling and generating Orderbook reports as they relate to customers.
You will interpret a variety of daily reports as needed by the business
You will follow the end-to-end order to shipment process, liaising with our DC to ensure timely shipping
You will work with sales operations and planning to track shortages and delays to supply, communicating to the customer where required in order to maintain a clean orderbook
Skills for Success
Outstanding English and Spanish verbal and written communication
PC Literate
Strong Excel skills with the ability to interpret vast amounts of data and produce reports
Strong analytical skills with a flair for problem-solving
Understanding of logistics and DC activity
Ability to balance responsibilities in a dynamic and fast-paced environment
Free to Be, Inclusion & Diversity
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.
If you like what you have read and want to join our team then we would like to hear from you
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