Ticketing Manager

5 mesi fa

Milano, Italia KOSMOS KINGS LEAGUE A tempo pieno

**Main Responsibilities**
- Lead all ticketing and promotional initiatives to ensure ticket revenues and ticketing inventory are maximized.
- Working with other internal stakeholders from the Marketing Department and the wider company to grow attendances for all the matches.
- Coordinate the matchday ticketing operation to ensure a smooth delivery and the swift resolution of any ticketing issues: o Manage and lead the Ticketing Box/Office. o Manage and prepare all the tickets for different key stakeholders. o Be in charge of the Customer Service.
- Managing all aspects of the various ticketing services available to supporters including ticket transfer, ticket exchange and the cashback service.
- Identifying areas of improvement within the ticketing platform and current processes and working with other internal and external stakeholders to deliver solutions.
- Coordinate the ticketing strategy (price, segmentation and product definition) and ticketing activities (reporting, tickets block for partners,etc.) with other local promoters in charge of organizing the Kings League in their countries.
- Measure and report the evolution of sales on a weekly basis. Prepare and manage the ticketing budget.

**Requirements**:

- 5+ years of relevant experience in ticketing + roles
- Background in Business, Marketing, or similar.
- Strong analytical skills and experience with metrics and reporting
- Ability to multi-task and prioritize in a fast-paced and dynamic work environment.
- Implement, follow and document processes, plans, and ideas.
- Line-managing teams.
- Implementing a process or system improvement in a ticketing environment.
- Fluency in English (other languages a plus).

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