Guest Relations

4 settimane fa

Venezia, Italia Hilton A tempo pieno

Guest Relations

A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

**What will I be doing?**

As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:

- Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
- Be responsible for special room assignments and suite occupancies
- Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
- Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
- Manage the Guest Relations Desk in the hotel lobby
- Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
- Maintain the inventory of Guest amenities
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

**What are we looking for?**
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Calm, efficient, and organized with great attention to detail
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
- Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
- Computer literate and able to navigate through Company systems
- Professional manner with an emphasis on hospitality and guest service
- Guest relations experience in the hotel, leisure, and/or entertainment sectors
- Proven ability to listen and respond to demanding Guest needs
- Conflict resolution experience
- Cash handling experience

**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Guest Relations

    4 settimane fa

    Venezia, Italia Hilton A tempo pieno

    A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will serve on the Front Office...

  • Guest Relations

    3 settimane fa

    Venezia, Italia Hilton A tempo pieno

    A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience.From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.**What will I be doing?**As a Guest Relations Team Member, you will serve on the Front Office Team...

  • Guest Relations Supervisor

    3 settimane fa

    Venezia, Italia Hilton A tempo pieno

    Guest Relations Supervisor A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you...

  • Guest Relations Supervisor

    3 settimane fa

    Venezia, Italia Hilton A tempo pieno

    Guest Relations SupervisorA Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience.From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.**What will I be doing?**As a Guest Relations Team Member, you will...

  • Accoglienza & Guest Relations In Dpt Food & Beverage

    3 settimane fa

    Venezia, Italia One80 Kitchen Lounge Restaurant A tempo pieno

    Accoglienza & Guest Relations in Dpt Food & BeverageLa posizione prevede come compiti la gestione delle prenotazioni sia call che con email, la gestione delle relazioni con i clienti e la comunicazione e promozione a tutti loro, accoglienza durante i servizi, e gestione dei conti con i servizi in Room Dining.Risponde a Maitre o Food & Beverage...

  • Assistant Guest Relations Manager

    3 settimane fa

    Venezia, Italia 7Pines Hotels & Resorts A tempo pieno

    Al 7Pines Hotels & Resorts siamo consapevoli che gli intenditori che viaggiano nel mondo cercano un'esperienza di lusso rilassata e ci affidano il bene più prezioso: il loro tempo.7Pines è sinonimo di un'interpretazione moderna e rilassata del lusso, dove l'attenzione assoluta è rivolta al benessere degli ospiti e ai loro desideri individuali, fino...

  • Guest Relations Manager

    2 settimane fa

    Venezia, Italia Hr Search A tempo pieno

    La HR Search, società specializzata nella ricerca e selezione di profili manageriali in campo alberghiero, ricerca per proprio cliente:Guest Relation Manager per struttura 5* Venezia (8278)**Si Richiede**:- Esperienza pregressa nel ruolo in strutture 5 stelle- Forte passione per settore ospitalità.- Strategia di comunicazione volte a fidelizzare la...

  • Retail and Guest Supervisor

    4 settimane fa

    Venezia, Italia Aman A tempo pieno

    Aman: At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and...

  • Retail and Guest Supervisor

    4 settimane fa

    Venezia, Italia Aman Group Sarl A tempo pieno

    Retail and Guest Supervisor - Venice, Italy - Retail - 1774 **Job Description**: **AMAN** At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class...

  • Mgr-guest Relations

    4 settimane fa

    Venezia, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 23009139 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** JW Marriott Venice Resort & Spa, Isola delle Rose, Venice, Benatky, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Management - Marriott International applica una politica di pari...

  • Mgr-Guest Relations

    3 settimane fa

    Venezia, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 23009139**Categoria la Posizione** Rooms & Guest Services Operations**Sede** JW Marriott Venice Resort & Spa, Isola delle Rose, Venice, Benatky, Italy VISUALIZZA SULLA MAPPA**Tipologia** Full-Time**Lavora da remoto?** N**Trasferimento?** N**Tipo posizione** Management- Marriott International applica una politica di pari opportunità.Crediamo...

  • Guest Relations Agent

    2 settimane fa

    Venezia, Italia Marriott International, Inc A tempo pieno

    **Additional Information****Job Number**24205048**Job Category**Rooms & Guest Services Operations**Location**JW Marriott Venice Resort & Spa, Isola delle Rose, Venice, Italy, Italy, 30133**Schedule**Full Time**Located Remotely?**N**Position Type** Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out.Instead, we want to...

  • Marketing & Communication Manager For Hotel Lido - Bogor

    1 settimana fa

    Venezia, Italia Pt Mnc Land Tbk A tempo pieno

    Job DescriptionDigital Marketing Proficiency: Strong understanding of digital marketing channels, including social media, SEO, email marketing, and online advertising.Creative Content Skills: Exceptional skills in copywriting, content development, storytelling, and visual design principles.Media Public Relations: Proven track record in managing media...

  • Marketing & Communication Manager For Hotel Lido - Bogor

    2 settimane fa

    Venezia, Italia Mnc Land A tempo pieno

    Job DescriptionDigital Marketing Proficiency: Strong understanding of digital marketing channels, including social media, SEO, email marketing, and online advertising.Creative & Content Skills: Exceptional skills in copywriting, content development, storytelling, and visual design principles.Media & Public Relations: Proven track record in managing media...

  • Bell Attendant

    4 giorni fa

    Venezia, Italia Tn Italy A tempo pieno

    Can you be our guests' superhero?Is guest service your ultimate passion?Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter!Our guests can relax and enjoy the experience!Our first-class Guest Relations Team is the heart of the house, providing a warm welcome and happy smile, striving to deliver a hospitality experience that...

  • Bell Attendant

    3 settimane fa

    Venezia, Italia Radisson Collection Palazzo Nani- Venice- Rooms A tempo pieno

    Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! Our first class Guest Relations Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a...

  • Bell Attendant

    3 settimane fa

    Venezia, Italia Tn Italy A tempo pieno

    Can you be our guests' superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter Our guests can relax and enjoy the experience Our first-class Guest Relations Team is the heart of the house, providing a warm welcome and happy smile, striving to deliver a hospitality experience...

  • Protect and Serve at San Clemente Palace Kempinski Venice

    4 ore fa

    Venezia, Veneto, Italia SAN CLEMENTE PALACE KEMPINSKI VENICE A tempo pieno

    Job SummaryWe are seeking a dedicated and experienced Security Officer to join our team at San Clemente Palace Kempinski Venice. The successful candidate will be responsible for ensuring the safety and security of our premises, assets, staff, and visitors.Key ResponsibilitiesMonitor public access and ensure the security of all personnel and visitors.Assist...

  • Bell Attendant

    3 settimane fa

    Venezia, Italia Radisson Collection Palazzo Nani- Venice- Rooms A tempo pieno

    Can you be our guests' superhero?Is guest service your ultimate passion?Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter!where our guests can relax and enjoy the experience!Our first class Guest Relations Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a hospitality...

  • Marketing & Communication Manager For Hotel Lido - Bogor

    2 settimane fa

    Venezia, Italia Mnc Land A tempo pieno

    Job Description Digital Marketing Proficiency: Strong understanding of digital marketing channels, including social media, SEO, email marketing, and online advertising.Creative & Content Skills: Exceptional skills in copywriting, content development, storytelling, and visual design principles.Media & Public Relations: Proven track record in managing media...