IT Specialist

**How we are**:
Caracol was created to push the boundaries of 3D printing and traditional manufacturing. Today, HERON AM is a leading Large Format Additive Manufacturing (LFAM) solution worldwide to produce advanced parts for industries like aerospace, marine, design, and more.

We work with companies worldwide, aiming to disrupt industrial production thanks to our talented team. We support clients throughout the production process, offering design, engineering, prototyping, and more for Additive Manufacturing.

Our goal is to constantly innovate production systems, seeking cost-effective, efficient, and eco-friendly manufacturing solutions.

BUILD BEYOND POSSIBLE, WITH ADDITIVE MANUFACTURING

**Who we are looking for**:
As an IT Specialist, your role involves managing and maintaining our IT systems, providing technical support, and ensuring the overall efficiency and security of our technology environment. Additionally, you’ll actively support our digitalization initiatives and play a crucial role in implementing ERP and CRM systems to enhance our operational capabilities.

Few examples of responsibilities:

- Administer, maintain, and troubleshoot the company's IT infrastructure, including servers, networks, and devices.
- Provide technical support to users, resolving hardware and software issues promptly and effectively.
- Monitor and optimize system performance, identifying and addressing any potential bottlenecks.
- Ensure the security and confidentiality of company data through robust IT security measures.
- Develop and maintain IT policies, procedures, and documentation to ensure a standardized and efficient IT environment.
- Assist in the deployment and management of technology solutions, including software installations and updates.
- Actively participate in the company's digitalization efforts, leveraging technology to enhance efficiency and productivity.

Ideal Background:

- Diploma or Degree in IT, Computer Science, or a related field. Cisco Certified Network Associate (CCNA) certification is a plus.
- 1-2 years of experience as an IT Specialist, Helpdesk Level II, or System Engineer.
- High level of knowledge of Microsoft 365 (user management, Intune, SharePoint sites, etc.).
- Basic knowledge of networking (VLAN, firewall, access points, VPN).
- Helpdesk skills or similar, knowledge of new technologies in the cloud domain.
- Proficiency with Microsoft Office Suite (including PowerPoint, Excel, and Word).
- Mandatory proficiency in the Italian language.
- Good knowledge of English (level B2).
- Proactive and positive attitude.
- Strong interpersonal and problem-solving skills, ability to work in a team.

**What we offer**:

- Competitive salary
- Flexible working hours
- Opportunity for career advancement
- Friendly, international and innovative work environment
- Continuous learning and development opportunities

Caracol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Contratto di lavoro: Tempo pieno, Tempo indeterminato

Disponibilità:

- Dal lunedì al venerdì