Parts Catalogue Specialist

COMPANY PROFILE:
WHO WE ARE LOOKING FOR:
Catalogers are responsible to design Service Parts Catalogues, which meet the defined standards and requirements, ensuring quality and accuracy of publication is met, this to increase customer satisfaction.
Final aim for the activity is to create a dealer friendly catalogue to allow dealer to work as efficiently as possible.
- Catalogers have a wide range of responsibilities, which can include:
- Responsible to create online and offline Service Parts Catalogues for Tractors and CE equipment to meet the needs of our worldwide customers and internal users.
- Interact with Engineering, Technical Support, Parts Activation, Service, Marketing, Parts Quality, OEM suppliers to support our dealers.
- Process data coming from various production plants and engineering sites.
- Support the creation of standards used inside the company and outside.
- Innovate and optimize workflow of creating the catalogue, while increasing the quality of the catalogue.
- Coordinate external supplier for cataloguing activities.
- Attend to platform meetings representing the spare part department.
- Be part of a global Team with the aim to improve tools, processes & standards.

YOUR KEY RESPONSIBILITIES:

- Participate in the planning activities, providing input regarding estimated hours, progress and resource requirements. To meet client and customer requirements and to ensure completion of projects as scheduled. Work closely with suppliers or agencies in order to control the various phases of the process.
- Analyze and process Engineering data/Engineering changes/Information Documents. Translate the changes and new data into the Service Parts Catalog and maintain the legacy data from a product series. Convert engineering data structure into service data structure which is driving serial number driven catalogues.
- Drive the activity with external resources to deliver the parts catalogues, ensuring the objectives are met within project schedule.
- Designing of Service Parts Catalogues that meet the standards and requirements, within the objectives of timing, cost and quality. Which allows the customer to order the correct spare part based on the given information.
- Make sure latest data is being published before launch or before season, based on the product.
- Dealing with external/internal questions, PHD’s, Catalog Correction Requests and problems relating to the commercial and technical information contained in the Service Parts Catalogue, with the aim of providing the appropriate solution in line with the KPI.
- Create exploded technical illustrations and pictorial indexes, which are consulted by other departments: Manufacturing, Engineering, Service, Marketing, Warranty, Parts Quality, Product Training
- Follow-up and analyze service information, in order to take the necessary actions to integrate into the Service Parts Catalogue.
- Liaise with Technical Information/Product Marketing teams providing assistance when required.
- Advanced level:
- Coordination with external suppliers the process and workload in terms of timing and priorities.
- Be the reference for anything related to SOP’s.
- Understand, align and advise the local business in relation to global process & SOP.
- Support business improvement programs from efficiency perspective.
- Advise colleagues & business by sharing knowledge.
- Specialist level:
- Responsible for a consistent cost monitoring.
- Take leading role in global projects from start to end.
- Provide specialist guidance related to dealer satisfaction.
- Identify efficiencies and make proposals for implementations.

YOUR KEY COMPETENCES AND QUALIFICATIONS:

- Bachelor degree - technical orientation, or equivalent through experience.
- Language skills: Italian and English (spoken and written)
- Thorough knowledge of AG & CE products.
- Knowledge of standard Microsoft software (specially Excel, Access, Power Point) and other CNH tools like ePARTS4.0, eTIM, CSPS, Qlikview, Enovia, Iview, Teamcenter, Siemens PLM, Siemens Rapid Catalog, MS Dynamics for PHD dashboard.
- Knowledge of 3D CAD Tool & Isodraw.
- Interpretation and reading of Product Offering, production programs, ECO, PINL’s, technical drawings and schemes, service bulletins and installation instructions.
- The ability to read correctly Operators and Service manuals to integrate within the Service Parts catalogue.
- Having the skill to make a technical illustration.
- Team player and problem solver.
- High level of autonomy.
- 3-5 years of technical experience, possibly on the creation/maintenance of manuals and Dealer support.
- Having the mindset to work as a team and in a multinational company.
- Used to work in digital environment to achieve synergies in our processes.
- Project management.