Freight Operations Supervisor
2 giorni fa
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
The **Air Freight Supervisor** is responsible for coordinating the day to day operations of UPS Freight Service Centers.
**DUTIES**:
He or she analyzes operational data to understand productivity, service, and quality targets; carries out action plans and improve service level results; conducts meetings with the operations team to review performance, reinforce safety and quality expectations;
**He or she promotes and maintains customer relationships**:
- works with operations teams to maximize daily productivity
- provides assistance to resolve customer issues and ensure long-term business growth;
- facilitates training to educate the team on job requirements and responsibilities;
- communicates service updates, procedural changes, and corporate announcements to prepare employees in supporting customer needs;
- maintains internal and external relationships to improve service experiences;
- identifies customer needs and builds cross-functional relationships to identify solutions.
**Coordinates and monitors freight operations**:
- provides performance reports to managers to assist in service times improvement;
- manages relationships with internal groups to facilitate and coordinate freight movement activities;
- reviews and audits service failures to ensure prompt resolution to issues;
- monitors and reviews customer requests to ensure compliance with operational procedures;
- collaborates with operations teams to evaluate financial impacts of proposed solutions.
**Supervises and develops**:
- determines employees’ training needs to produce continuous development plans;
- provides on-going feedback and support to improve performance;
- conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement;
- holds others accountable to established performance levels to achieve individual and group goals;
- resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster
- teamwork.
**Promotes health and safety Compliance**:
- promotes health and safety compliance to achieve established safety goals;
- monitors employee training and certification to reduce accidents and injuries;
- reviews audit reports to ensure compliance with UPS, local, state, and federal guidelines (e.g., hazardous materials, security, etc.).
**REQUIREMENTS**:
- University or same level education
- Fluent English
- Significant experience in the freight forwarding industry
**WE OFFER**:
- a significant experience in one of the major player in transport and logistics world
- permanent full time contract
- salary at best market level market
- a young and dynamic environment
**PLACE OF WORK**:
- Peschiera Borromeo, Milan
**Employee Type**:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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