Customer Service Esperienza in Automazione

5 mesi fa


Saronno, Italia Umana spa A tempo pieno

Umana spa, filiale di Fino Mornasco (CO), è alla ricerca per multinazionale operante nel settore automotive, con sede di lavoro nei pressi di Saronno:
**N° 1 CUSTOMER SERVICE**

L'azienda conta circa 3000 dipendenti disposti sui vari stabilimenti in Italia e all'estero.

L' ambiente è sano e predisposto alla formazione.

E' previsto un piano strutturato di induction e un percorso formativo di base per conoscere l’azienda e le persone.

Cerchiamo una persona da inserire nel Team Customer Service con lo scopo di contribuire alla gestione dei reclami provenienti dai Clienti tramite un’azione di analisi delle difettosità e valutazione delle anomalie in conformità con il corretto processo di gestione, che prevede:

- Help desk telefonico
- Analisi técnica della tipologia di guasto e identificazione della soluzione
- Attività di formazione anche presso i clienti

Richiesta disponibilità ad intervenire presso i clienti Italia in caso di emergenza

Il lavoro si svolgerà a giornata, full time.

**Vengono richieste le seguenti caratteristiche**:
Stiamo cercando una persona con una forte propensione alla relazione e che, attraverso il suo percorso scolastico o lavorativo ha maturato:

- Esperienza in area assistenza técnica in ambito automazione
- Esperienza nell’utilizzo del gestionale SAP / CRM
- Utilizzo professionale di Windows e del pacchetto Office

Si offre contratto di lavoro a tempo **determinato** o **indeterminato diretto.**

**Ral da valutare in base all'esperienza.



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