Customer Service Esperienza in Automazione
5 mesi fa
Umana spa, filiale di Fino Mornasco (CO), è alla ricerca per multinazionale operante nel settore automotive, con sede di lavoro nei pressi di Saronno:
**N° 1 CUSTOMER SERVICE**
L'azienda conta circa 3000 dipendenti disposti sui vari stabilimenti in Italia e all'estero.
L' ambiente è sano e predisposto alla formazione.
E' previsto un piano strutturato di induction e un percorso formativo di base per conoscere l’azienda e le persone.
Cerchiamo una persona da inserire nel Team Customer Service con lo scopo di contribuire alla gestione dei reclami provenienti dai Clienti tramite un’azione di analisi delle difettosità e valutazione delle anomalie in conformità con il corretto processo di gestione, che prevede:
- Help desk telefonico
- Analisi técnica della tipologia di guasto e identificazione della soluzione
- Attività di formazione anche presso i clienti
Richiesta disponibilità ad intervenire presso i clienti Italia in caso di emergenza
Il lavoro si svolgerà a giornata, full time.
**Vengono richieste le seguenti caratteristiche**:
Stiamo cercando una persona con una forte propensione alla relazione e che, attraverso il suo percorso scolastico o lavorativo ha maturato:
- Esperienza in area assistenza técnica in ambito automazione
- Esperienza nell’utilizzo del gestionale SAP / CRM
- Utilizzo professionale di Windows e del pacchetto Office
Si offre contratto di lavoro a tempo **determinato** o **indeterminato diretto.**
**Ral da valutare in base all'esperienza.
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