Telesales Agent

**Description**

Viva Wallet is the first European payment fintech disruptor entirely cloud based and currently located in 23 EU countries. We devote ourselves in creating a wonderful, easier experience for businesses of all sizes, offering innovative acquiring and issuing services through terminals, Viva Wallet POS app and payment gateways for online stores.

Within our e-commerce services expansion, we would like to add to our team in Italy a **Telesales Agent**, who will be responsible for making outbound calls/conferences from inbound leads and from online tools (LinkedIn, etc.) They will be responsible to research these potential new leads, to approach the potential clients, to ask for an introduction conference and make digital presentations, to update our records in the CRM, to handle and serve merchant's requests. They will tend to maximize the potential from each conference call and to convert them into qualified conference call appointments.

**What we offer**:

- A competitive salary (based upon your super skills and experience)
- A full-time indefinite contract
- Annual bonus upon performance
- Relevant and refresh training related to your role
- Opportunity for a rapid career development
- Opportunity to work closely with a highly motivated team in a dynamic and fast paced environment
- Freedom to create you own network and the possibility to expand your horizons
- Opportunity to work in an international fintech company with a large cultural diversity
- Acquiring excellent knowledge in the payment and banking industry

**Responsibilities**
- Being responsible for searching new clients from all over the internet and making outbounds cold calls and/or for contacting existing customers and inbound leads.
- Manage and close direct leads
- Assist in self registration of small merchants
- Inform and make introduction conferences and digital presentations to these potential clients about our products and services by using our scripts.
- Act as an ambassador for the business and promote Viva’s services and products.
- Be proactive in identifying opportunities from new businesses, share potential leads to the Business Development team and convert the calls into appointments for them.
- Enter and maintain up to date client information into the company's database and keep records with relevant data from calls and sales.
- Ensure customer's satisfaction.
- Build a long-term relationship with clients.
- Warranty the quality of our service in a prompt, polite and professional manner.

**Requirements**:

- Previous B2B sales experience
- Excellent communication skills (verbal and written)
- Excellent level of Italian and good knowledge of English
- Ability to work independently and under pressure
- A positive approach to objection handling
- Good organizational skills and attention to detail
- Proven track record of successfully meeting sales quota (preferably over the phone)
- Good knowledge of relevant computer programs (e.g. CRM software), social networking (LinkedIn) and telephone systems

Application Question(s):

- This position is exclusively office-based. Are you willing to work solely from our office in Milan?
- What annual salary range (gross) are you targeting for this position?

Work Location: In person