Collections Specialist

United Malt is the fourth largest commercial maltster in the world, delivering high-quality malt to brewers and distillers across the globe. Our malt is blended into some of your favourite industry-leading beverages and local craft brews.

Our family of brands include Bairds Malting, Barrett Burston Malting, Brewers Select, Canada Malting Company, Country Malt Group, Cryer Malt and Great Western Malting. We produce approximately 1.25 million tonnes per annum of capacity across 12 processing plants in Australia, Canada, the United Kingdom and the United States of America. We also operate an international distribution business, which provides a full service offering for craft brewers and distillers, including malt, hops, yeast, adjuncts and related products.

Our more than 900 employees are proud of the rich heritage of our family of brands and are committed to living our company values of safety, quality, integrity and passion. We celebrate the diversity of our people and together strive to create an environment where all employees are safe, welcomed and have a sense of belonging

**Safety - Passion - Quality - Integrity**

**POSITION SCOPE**

The Collections Specialist will assist the Accounting Supervisor in monitoring and managing customer credit limits in line
with the customer credit program in accordance with United Malt Group’s policies and procedures, including risk
mitigation for the North American receivable portfolio. This position serves as the first level of defence in working
with customers to remit and clear balances that become aged; either within their terms or outside of their payment
terms. The Collections specialist will be responsible for a sub-set of the North American customer portfolio and will
communicate with and monitor customers on a regular basis. Collection specialists will also coordinate with Sales
representatives on the customers within their portfolio to balance the needs of the customer against the due, and
past due, balances.

**RESPONSIBILITIES**
- Monitor and collect customer receivables and strive to maintain no customer receivables that are more than 90
days past due.
- Assist Accounting Supervisor with reconciliation, particularly of large multination customers.
- Assist Global Treasury Department with collection and associated documentation related to any customers
whose receivables have been factored.
- Assist Credit Analyst and Credit Manager on matters related to credit insurance claim including submission of
claims related documentation to NA Credit Manager or credit insurer(s).
- Follow up on promised payments.
- Work with IT and Finance teams on the implementation and roll-out of the global ERP system
- Monitor and assist with identified disputes and payment exceptions.
- When necessary, prepare paperwork submissions for the Accounting Supervisor and/or General Counsel as
relates to collection requests or bankruptcy filing responses.
- Handle front end collection activity and identify potential credit risk.
- Investigate and resolve short payments and deductions made by the customer.
- Coordinate between Sales team and Credit team to maintain positive headroom on customer credit accounts to
minimize with goal of eliminating order holds due to insufficient credit limit.
- Proactively identify and flag to Credit department customers that are nearing their credit limits.
- Document and communicate collection activity to Accounting Supervisor and NA Credit Manager.
- Work with customers, management, and internal departments to determine alternative payment options when
necessary.
- Additional duties as assigned by Management.

**SKILLS & ABILITIES**
- Proficient computer skills, including Excel, Word, and Outlook. Microsoft Teams, GP or AX Dynamics experience
preferred, but not required.
- Excellent interpersonal and organizational skills. Must be able to communicate effectively and work well in a
team environment.
- Expert knowledge of Financial Statement Analysis, Risk Assessment, and Security Instruments.
- Ability to demonstrate strong internal controls.
- Must be able to work cross boundaries with ability to negotiate and influence key decision stakeholders.

**EDUCATION & EXPERIENCE**
- A few years of collections analysis or finance related work experience, preferably through a
multinational company.
- Customer service skills and experience
- Ability to manage a portfolio of external customers and internal stakeholders.
- Desirable:

- A degree in Business, Finance, Accounting, or equivalent combination of work experience is preferred.
- Change management and process improvement experience.
- Direct experience or previous exposure to new ERP implementations.
- Experience managing results through measurable metrics.
- Ability to work in office 2-3 days per week and remote the remainder of days.

**WORK ENVIRONMENT**
- Standard working hours with the ability to be flexible given time zone differences.
- Must be able to remain in a stationary position or stand