Guest Relations Coordinator

**Guest Relations / Concierge (Mandarin Speaking) ¦ Fidenza Village ¦ Permanent Full time**

**Something Extraordinary Every Day**

We are looking for a passionate hospitality professional to drive the experience of our guests from the heart of Fidenza Village, the Concierge. With excellent standards in service and hospitality, you will surpass our guest’s aspirations, making it special right from the start and doing your utmost to make all guests feel welcome.

我们正在寻找一位充满激情的酒店行业相关的礼宾专员，为前往Fidenza Village的客人提供更好的服务和体验。以卓越的服务和热情的标准，我们希望您带来的服务能够超越客人的期望，提供热情的服务，并尽最大努力让所有客人感到宾至如归。购物村将是您的主要工作场合，您需要精通普通话、意大利语和英语。

**What you will be doing**
- You will anticipate, interpret and respond to the expressed and unexpressed needs of visiting guests in an effortless and efficient manner
- You will welcome guests at key touch-points within the Village, like the Concierge or the Shopping Express bus
- You will demonstrate strong understanding of our guests’ desires and expectations, and liaise with them in fluent English, Chinese (Mandarin) and Italian.
- You’ll provide information about all brands and the unique offers and opportunities within the Village

**您的主要工作职责**：
- 您将以轻松而高效的方式预测、解释和回应访客表达和未表达的需求。
- 您将在购物村的关键接触点，如礼宾台或购物专线巴士上迎接顾客。
- 您需要积极的与顾客交流并建立起长久的联系，流利的英语、中文（普通话）和意大利语是必要的职业职能。
- 您需要为顾客提供相关品牌信息，以及购物村内独特优惠的信息。

**What makes you special**

Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:

- Proven track record of exemplary success in a Host, Premium Customer/Guest Services or Tourism role within a luxury environment, which could include Concierge, Tourism, events/PR or the Retail setting
- Fluent in Chinese (Mandarin), Italian and English
- Sound understanding of tourism, leisure, and retail sectors
- Intuitive understanding of the importance of excellence in guest experience/hospitality
- Sound understanding on the international luxury customer and their cultural norms & values

**使您脱颖而出的关键因素：**

我司的品牌文化认为每位员工都是至关重要的存在，这推动了我们的公司文化，重视创新、革新和冒险。

能够使你脱颖而出的要素：
- 曾在时尚/奢侈品行业有过主持、高级客户服务或旅游业中的工作经验：礼宾专员、旅游、公关或零售行业的工作经历。
- 流利的中文（普通话）、意大利语和英语。
- 对旅游、休闲和零售行业的深刻了解。
- 直观地理解卓越客户体验和热情服务的重要性。
- 对国际奢侈客户及其文化规范和价值观有深刻理解。

**There’s no one quite like us**

The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

Our Vision is to be the best shopping destination in the world.

Our Mission is to make the lives of others better including our brands, our guests, our people and our communities.

Our Brand Promise is to offer something extraordinary every day.

Our Five Values are the glue that bind us together and allows us to lead ahead:

- Authenticity - Always do the right thing
- Innovation - Think outside of the box
- Passion - Do what you love and love what you do
- Critical Thinking - Challenge the obvious
- Vision - Be mission driven always

**Why we’re exceptional**

The key to our success is the quality and commitment of our people. In return for your hard work and commitment to our values, we’ll also reward you through our Feel Good Programme which offers the following benefits:

- **Lifestyle** - Our Lifestyle benefits include life assurance, leisure travel insurance, a discounted shopping portal, discounts across our Villages, a referral bonus.
- **Physical**:

- Our Physical health benefits include private medical cover and flu vaccinations.
- **Mental** - Our Mental health benefits include support from trained mental health 'first aiders' from across the business and free access to Headspace, one of the most well respected mental well-being apps.
- **Social**: