Sales Support

4 mesi fa

Napoli, Italia Hermès Italie A tempo pieno

General Role

Main responsibilities
- Welomist:

- Welcoming clients with a warm and hospitable greeting;
- Building strong relationships with clients in order to discover their needs and wishes;
- Talking to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;
- Managing customer queues through a special app on Hermès devices;
- Supporting the Sales Associates Team by helping schedule their appointments and customer visits;
- Managing front and back relationship with the Operations Teams working closely with the Runners to ensure the online, after sales service and reservations orders delivery.

Stock Runner:

- Delivering the product to the client at hotels or other locations close to the store; -Supporting the sales team in product research;
- Effecting replenishment of products in every area, maintaining an organized environment;
- Receiving and processing all incoming products;
- Organizing all stock spaces, ensuring tidiness and efficiency of space;
- Packaging and preparing product deliveries for all Métiers.

Packaging Support:

- Receiving and handling of the products;
- Labelling;
- Replenishment of products in every area;
- Packaging and delivery;
- Inventory activities.

Profile
- High school diploma or Bachelor’s degree;
- Have experience, even short, in similar positions preferably in a luxury good boutique;
- Good knowledge of Italian and English;
- Genuine interest and passion for the retail and fashion world;
- Strong attention to details and the ability to adapt to directives and guidelines;
- Flexibility and strong organizational skills;
- Enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Additional Information:
A propos du groupe Hermès

Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.

Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects.

The company brings together more than 17.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 11 Stores present in the countries Italy and Greece.

Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 10 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.
- Type de contrat:
CDD
- Pays:
Italie
- Ville:
Napoli
- Travail:
Retail
- Expérience:
Débutants acceptés
- Société:
Hermès Italie

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