Customer Service Representative
2 mesi fa
**Vacancy Title: Customer Service Representative**
**Vacancy Location: Genoa, Italy**
**Engagement Type: Permanent, Full-Time**
**The Role**:
At Survitec, we are looking for a Customer Service Representative to join our Marine team in Genoa. In this role, you will be responsible for assisting and supporting our customers throughout their entire journey with us, from the initial quotation to order execution and follow-ups. Your focus will be on delivering exceptional customer service at every step, ensuring a seamless experience from start to finish.
**Key responsibilities for the Customer Service Representative role include but are not limited to**:
- Provide advanced product and service information to customers and resolve complex inquiries.
- Process quotes and orders, including custom requests, and coordinate delivery with relevant teams.
- Make outbound calls to maintain and deepen customer relationships.
- Act as the first point of contact for resolving customer complaints and escalations.
- Enter detailed customer information into our CRM system to support business development.
- Work with customers to understand their needs, offering technical support and guidance, while working closely with our business technical specialists to provide effective solutions.
- Ensure adherence to company policies, regulatory standards, and safety procedures.
- Participate in training and development to stay informed about industry trends and best practices.
- Perform additional duties as required by your manager.
You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding. This is not just another job; this is your career.
**About You**:
**Essential criteria**:
- Exceptional communication skills, both verbal and written
- Excellent telephone etiquette
- Customer service experience (experience in the Marine industry is a plus)
- Strong problem-solving skills and a proactive approach
- Proficiency in English, enabling smooth communication in both spoken and written forms
- French language proficiency is advantageous
**Why You Should Work for Us**
- Additional day off to celebrate your birthday
- Company Anniversary Holiday Benefit
- Health Insurance
- Ticket Restaurant Card
- Training & Professional Development
- Employee Assistance Programme
- Workplace Reward & Recognition scheme
**Who are Survitec and what do we do?**
Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.
Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.
That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme
**How to Apply**
Pay: Up to €26,000.00 per year
Work Location: In person
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