Global Store Performance Specialist

3 mesi fa

Milano, Italia Amplifon Group A tempo pieno

**Amplifon** is an **Italian multinational company** and the global leader in hearing care solutions and services. With over **20,000 professionals** and a network of **9,500 points of sale** in **26 countries**, Amplifon helps people rediscover the emotions of sound. The company values people as the key to its success, offering growth opportunities in a multicultural and international environment. Amplifon has been recognized as a "**Top Employer 2024**" in Europe, the United States, and New Zealand by the Top Employers Institute and as **Global "Leading Employer"** 2024 for all 26 countries where we operate.For our **Corporate HQ in Milan**, we are currently looking for a **Global Store Performance Specialist **to join our Symphony project team. You will be responsible for the implementation of the Omnichannel Transformation program to design & implement worldwide the state of the art platform to steer the business in Amplifon Store and Contact Center, acting as the key point of contact between Corporate and the countries.**You will be in charge of**:

- Lead the design phase of the Omnichannel platform by working closely with Retail, Data, Marketing and CRM teams to implement and monitor Global store performance initiatives in various countries.
- Collaborate with IT solution designer team of the Omnichannel platform to define best solution in terms of UX/CX;
- Monitor and report on the performance of stores post-implementation of the Omnichannel platform, ensuring continuous improvement and optimization.
- Analyse store performance data using Power BI and other analytical tools to provide insights and recommendations on sales metrics, customer feedback, and operational KPIs.
- Create and maintain reporting tools and dashboards that provide key performance indicators to store managers and leadership.
- Oversee the build and test phase, coordinating with IT team and conducting user acceptance testing to ensure the solution meets all functional requirements;
- Facilitate the migration of store information and data to the Salesforce platform, ensuring a smooth transition;
- Provide training and support to local trainers and audiologists, leveraging resources to enhance usage of the new platform.

**You are the right person if you have**:

- Master's degree in Economics, Business Administration, Management Engineering, or similar
- 2 to 3 years of experience in store performance, preferably in retail;
- Strong analytical and problem-solving skills and attention to detail, with the ability to interpret data and provide actionable insights;
- Proficiency in English, both written and spoken;
- Proficiency with MS Office Suite (Excel, Power Point, Word, Outlook);
- Good knowledge of CRM systems, preferably Salesforce or other relevant software tools.
- Experience with data analysis tools such as Power BI;
- Excellent communication and interpersonal skills, to work effectively with cross-functional and multicultural teams.

**What else?**Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace. Aligned to this goal, we offer a hybrid working policy, allowing employees to work **9 days/month remotely**.Employees have access to a wealth of **learning resources**, including platforms like LinkedIn Learning and other third-party options tailored for individual development. Additionally, Amplifon's **partnership benefits** provide exclusive discounts and offers at cinemas, shops, and holiday packages, enriching leisure time and lifestyle experiences.Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture.

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