Perkinelmer Las

Service Operations Support Centre Leader DACH (M/F/d) Location(s)Germany Remote Rodgau Our Service Operations Team is looking for a new Support Centre Leader. Our OneSource Team offers a suit of Laboratory Management services to our customers, allowing their scientists to get back to what they do best. The Support Centre is a crucial part of this team, providing technical expertise and dedicated support to our field based teams. With many new projects on the horizon and a growing team, we are looking for a Support Centre Leader who puts the team at the core and drives for outstanding service delivery. Living the Perkin Elmer Values As a Service Operations team, we live the Perkin Elmer values within our role on a daily basis. They shape how we interact with each other & support our colleagues. We take Ownership and Get it DONE Oversee daily work activities of all processes and procedures for the support team. Building mechanisms to control and report on Operational Performance Create Better Solutions for the Customer TODAY Drive continued improvement initiatives across the team & ensure implementation of Best Practice Ensure Implementation of automation / standardization projects. Passion for PEOPLE Interview, hire and train new employees, monitoring progress and confirming proficiency before probationary periods expire. Maintain employee training matrix and assure staff is proficient in all areas of their work responsibilities. Us Before Me, We are a TEAM Act as a mentor to foster employee growth and development. Participate in development of global standardization initiatives to drive uniformity and reduce non-global processes. Partner to Delivery teams to ensure streamlined and consistentcustomer outcomes and feedback Do the Right Thing ALWAYS Ensure Internal and External KPIs are met and followed Review and act on monthly reports to control work backlogs, identifying and resolving errors to assure quality performance and reporting. Requirements Demonstrated ability to succeed in a fast-paced environment, working on multiple projects with changing priorities and deadlines. Experience in a Life Science and Environmental Health area beneficial 3+ years of experience in a team-based customer service environment in a leadership position including development of the people within. Demonstrated high level work ethic and organizational skills is a must have; ideally with project management experience. IT Skills: