
Customer Service Italiano/inglese
7 mesi fa
Umana S.p.A. cerca **IMPIEGATI CUSTOMER SERVICE ITALIANO/INGLESE **per un’importante azienda del territorio nel settore delle industrie chimiche, farmaceutiche e cosmetiche. Ti occuperai principalmente della produzione del bene, dell'erogazione del servizio e del punto vendita. Il tuo ruolo sarà fondamentale per garantire un servizio clienti di alta qualità, gestendo le richieste dei clienti in italiano e in inglese. Sarai responsabile della gestione delle chiamate in entrata e in uscita, della risoluzione dei problemi dei clienti e della gestione delle relazioni con i clienti.
Responsabilità:
- Gestione delle chiamate in entrata e in uscita: sarai il primo punto di contatto per i clienti e dovrai gestire le loro richieste in modo professionale e tempestivo.
- Risoluzione dei problemi dei clienti: dovrai essere in grado di identificare i problemi dei clienti e trovare soluzioni rapide ed efficaci.
- Gestione delle relazioni con i clienti: dovrai mantenere relazioni positive con i clienti, garantendo la loro soddisfazione e fidelizzazione.
- Supporto al team di vendita: dovrai lavorare a stretto contatto con il team di vendita per garantire che le esigenze dei clienti siano soddisfatte.
Requisiti:
- Diploma di scuola secondaria di II livello (superiori)
- Esperienza di almeno 1-3 anni in un ruolo simile
- Ottime capacità di comunicazione in italiano e in inglese
- Capacità di gestire più attività contemporaneamente
- Capacità di lavorare in team
- Conoscenza dei principali strumenti informatici
- Capacità di problem solving
- Disponibilità a lavorare su turni
**CCNL: CHIMICA - INDUSTRIA**
**LIVELLO: D3**
**RETRIBUZIONE: €1944 lordi circa**
**BENEFIT: Ticket da €6 per ogni giorno lavorato
Si offre un contratto a tempo determinato per sostituzione maternità.
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